Key Account Executive - Retail

Hours: 40 hours per week

Shift Pattern: Monday Friday 8.30am 5pm

Salary: Depending on experience

Location: Nottingham (Office based)

We have a fantastic opportunity for a Key Account Executive to join our team. As a leading oriental food importer and distribution specialist (turnover circa £42m+), selling across a wide range of markets grocery multiples, convenience, food service and catering this is a fantastic opportunity.

The Role:

As a Key Account Executive, you will be responsible for acting as a business contact for all major retail (Supermarket) accounts; developing key accounts and maintaining long term relationships; satisfying the requests made by customers related to invoices, purchase orders, and other documents; handling queries from customers; tracking customer orders and responding to requests; coordinating with logistics and marketing division.

Key Result Areas, Tasks and Main Duties:

• Support the Sales Director by researching accounts and generating sales leads for the JK Foods Tiger Tiger brand to open new listings across primarily retail grocers as well as develop other sales channels such as foodservice and catering
• Support the Sales Director with the design product and business presentations to present to the major retailers Buying Team
• Identify and develop key customer contacts
• Booking in appointments with supermarket buyers/head office teams
• Build strong relationships with clients to maintain business and to acquire new customers.
• Manage the day-to-day relationship and contact with the retail buying teams
• Provide promotional support for the key accounts
• Liaise with Supply Chain, Warehouse, logistics and the Customer to secure well executed instore Promotions and availability
• Deliver agreed monthly and three-monthly business sales forecasts
• Provide appropriate customer support in relation to new product launches- new line information, product codes, pack samples/mock-ups
• Resolve complaints and keep track of all processes pertaining to every client account.
• Act as the clients representative in the organisation to facilitate the best customer service for each client.
• Collect and analyse data about consumer behaviour to understand trend changes in clients needs.
• Administration for the key accounts, for example new line forms and updating and reviewing the EDI systems

The Candidate Skills, Experience & Qualifications required:

• Knowledge and experience of using EDI supermarket system
• Previous experience and knowledge of key account management within the major retail supermarkets
• Experience with liaising with supermarket buyers & good communication skills essential
• An up to date understanding of consumer behaviour in their industry
• Commercial and business planning /forecasting experience
• Product knowledge awareness
• Outstanding problem-solving skills to address clients complaints or needs
• Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
• Analytical skills for analysing clients data
• Multitasking and time management skills to manage multiple clients and tasks at the same time
• Attention to detail and strong organisational skills

Benefits:

• 30 days annual leave (Including bank holidays)
• Auto enrolment pension.
• Free onsite parking

If you have the skills and abilities to succeed in this role then we would love to hear from you. Please apply now with a cover letter with your current salary and a copy of your CV.

Please note, due to the high volume of applications we receive, we are unable to provide feedback at this stage, therefore if you do not hear from us within four weeks, your application has not been successful.

The Company:

JK Foods is one of the UKs largest importers and distributors of foods from Asia and the Far East, selling and delivering across a wide range of markets including Chinese restaurants and Takeaways, wholesalers and major supermarkets. Each product (own label and branded) is carefully sourced from the country of origin capturing its unique richness and character and impeccable quality control ensures their products are leading the field across all categories. Our own brand, Tiger Tiger was launched to meet the growing demand for authentic premium Asian food. Tiger Tiger has a range of products allowing consumers to experience restaurant quality food in their own homes in a convenient and delicious manner. Tiger Tiger is widely sold in the UK and is also exported to the USA, Middle East and Europe.

We employ circa 85 employees, and our success is reliant on our staff feeling engaged, motivated and valued.

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