Resident Services Associate

Resident Services Associate – Leodis Square, Dandara Living

At Dandara Living, we are one of the UK's leading designers, developers, and operators of large-scale Build to Rent properties. With a focus on creating vibrant communities and exceptional living experiences, we aim to redefine the rental market with high-quality homes and outstanding service.

Dandara Living is looking for a Resident Services Associate to support the Senior Resident Services Associate in the day-to-day operations of our Build to Rent development at Leodis Square in Leeds. Situated in the heart of Leeds' vibrant South Bank, Leodis Square offers a community-focused living experience, with easy access to the city centre and an array of amenities that make modern living effortless.

If you're looking to step up your career:

Dandara Living is the perfect professional home. Working at Leodis Square, you'll have the opportunity to put your expertise into action in a dynamic and growing community. As part of our game-changing team, you'll help deliver exceptional living experiences in a prime location and make lasting professional connections through collaboration. We focus on creating opportunities and want to help you make the most of yours.

Working Pattern
40 hours per week - 5 days over 7

What you will do:

• Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
• Assist with Parcelsafe deliveries and collections for our busy residential community.
• Handle resident and guest enquiries, ensuring timely and effective communication.
• Manage bookings for resident amenity spaces, including our communal lounges and event areas.
• Conduct move-in appointments, inventories, and meter readings for new residents.
• Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
• Log maintenance issues and coordinate with the team to ensure timely resolutions.
• Issue keys for new move-ins and manage key replacements as needed.
• Keep communal spaces clean, presentable, and inviting for residents and their guests.
• Manage vehicle parking records and address any noise complaints, escalating where necessary.
• Update site-wide communications and the residents' portal with relevant updates.
• Assist with open days, resident events, and community-building activities.
• Conduct security walks as required to ensure a safe and secure environment.
• Collaborate with the wider team to cover additional shifts when needed.
• Update inventory feedback and ensure any issues are promptly addressed.

What you will have:

• Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
• A strong understanding of health and safety requirements on site.
• A passion for delivering excellent customer service to enhance our residents' experience.
• ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.

What we will offer you:

Leodis Square is one of Dandara Living's standout developments, offering contemporary Build to Rent homes in a thriving new district. Situated just a short walk from Leeds city centre and the train station, Leodis Square is home to 744 apartments, beautifully landscaped outdoor spaces, and a vibrant community atmosphere. Residents enjoy an array of on-site amenities including a gym, residents' lounges, and event spaces, all designed to create a sense of belonging.

As part of the Dandara Living team, you'll receive:

• £26,100 per year
• 25 days holiday + option to purchase up to 5 extra days
• Employee Assistance Programme (EAP)
• Health Hero digital doctor – 24-hour virtual medical support
• Health Assured Wisdom App
• My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
• Cycle-to-work scheme
• Employer matched pension scheme up to 5%
• Life assurance x3 (with the option to extend to x4)
• Competitive parental leave
• Quarterly recognition awards

Important note:
No agency applications will be considered for this role. Any CVs received will be considered a free gift.

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