Elvet Recruitment
Customer Care Advisor
Job Location
Blackhill, United Kingdom
Job Description
Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett
Experience in new build housing is critical for this role, however similar roles may be considered.
Role:
* Ensure all calls received into the department are managed appropriately and issues are logged
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel
* Maintain the relevant Customer Care log/monitor
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations
* Liaise with Site Teams to ensure remedial works are completed within timescales
* Liaise with Sales Teams to ensure customer queries are answered
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects
Background:
* Experience of working as an Administrator in a fast paced environment
* Ideally experienced working within new build house building
Benefits and rewards
* Competitive salary and annual bonus
* Contributory pension scheme
* 25 days holiday, plus bank holidays
* Plus other benefits
Contact Michael Dufferwiel at Elvet Recruitment for further details
Location: Blackhill, GB
Posted Date: 11/27/2024
Experience in new build housing is critical for this role, however similar roles may be considered.
Role:
* Ensure all calls received into the department are managed appropriately and issues are logged
* Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
* Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel
* Maintain the relevant Customer Care log/monitor
* Ensure defects are reported to sub-contractors on a regular basis.
* Arrange completion of end of defect works for Housing Associations
* Liaise with Site Teams to ensure remedial works are completed within timescales
* Liaise with Sales Teams to ensure customer queries are answered
* Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects
Background:
* Experience of working as an Administrator in a fast paced environment
* Ideally experienced working within new build house building
Benefits and rewards
* Competitive salary and annual bonus
* Contributory pension scheme
* 25 days holiday, plus bank holidays
* Plus other benefits
Contact Michael Dufferwiel at Elvet Recruitment for further details
Location: Blackhill, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Elvet Recruitment |
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