Torus
Head - Asset Maintenance
Job Location
Woolston, United Kingdom
Job Description
Join Our Team as Group Head of Asset Maintenance!
Torus is seeking a dedicated and experienced professional to lead our Asset Maintenance Team as Group Head of Asset Maintenance. This pivotal role, based in Warrington with travel across Liverpool, St Helens, and Warrington, is responsible for ensuring the efficient and customer-focused delivery of Repairs & Maintenance (R&M) services.
As a leader within our Asset Leadership team (ATL), you will oversee an annual programme of C£35m, including responsive repairs, damp & mould, disrepair, voids management, and estate management services. Your expertise in managing large-scale contracts, responsive repairs, damp & mould, disrepair and vacant property management, coupled with your knowledge of CDM legislation and contract law, will be critical to driving performance and enhancing customer experience.
This role offers a unique opportunity to collaborate across internal teams and external partners, utilising innovative data analytics to inform decision-making and ensure the highest standards of customer satisfaction, quality and service delivery.
Responsibilities:
Lead, motivate, and develop the Maintenance teams (R&M, damp & mould, disrepair, voids and estate services) to ensure they provide high-quality services to Torus customers and other internal and external customers whilst ensuring high levels of customer satisfaction
Lead on the contract administration of the repairs and maintenance contract with HMS and be accountable for managing key, complex stakeholder relationships across Warrington, St Helens, and Liverpool.
Track and monitor customer satisfaction levels across Asset Maintenance Services and develop action plans to improve performance.
Lead on performance relating to customer complaints to ensure complaints are dealt with in a timely manner to the satisfaction of customers and within the Torus performance framework.
Inspire and motivate staff as part of a High-Performance Culture to deliver the Asset Management Strategy, operational plan and the key objectives for Asset Maintenance in order to continually develop individuals and seek opportunities for personal development and growth
Act as a coach and mentor in the development of staff and team competencies to promote change, innovation, continuous improvement, and management of risk.
Provide clear management that builds an environment based on trust, mutual respect, and integrity, where everyone takes individual accountability and responsibility whilst working together as a team.
Be responsible for staff development, recruitment, deployment, motivation, performance management, training, absence management, and discipline.
Continuously evaluate the existing processes and procedures to ensure that Maintenance services are being delivered in the most efficient and effective manner and, if not, initiate appropriate action.
Oversee the coordination of disrepair claims and ensure all works/processes are completed in line with the disrepair protocol.
Be responsible for monitoring productivity, performance, and financial compliance of the maintenance teams in line with agreed targets, including preparation and submission of relevant LOC and Board papers and associated project progress reports.
Monitor budget expenditure levels for maintenance workstreams and manage the budgets accordingly to ensure adherence to budgets and forecasts
Ensure all maintenance works are delivered in an efficient manner, ensuring all health and safety legislation is met at all times.
Be monitored on agreed performance targets around maintenance performance, productivity, quality, and expenditure against agreed budgets, and provide regular reports focusing on performance, progress, and risk.
Skills & Experience:
Degree level education in construction or property related discipline or equivalent relevant training/ experience
Relevant management & leadership experience commensurate with the role
Membership in RICS, CIOB, or an equivalent professional body is advantageous
Able to demonstrate a significant knowledge of leading and management maintenance services with a specific focus on the Client/Contractor split gained through extensive and relevant experience
Extensive experience of developing and implementing property performance techniques.
Extensive experience of leading and managing technical roles in a maintenance in a housing or property management led organisation.
A successful track record of achievement at managerial level in shaping and implementing change through good project management and the use of measured performance data
Evidence of transforming business processes to improve the customer experience, process and business performance based on intelligence led data and strong project management skills
Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations
Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers
Interview Process:
The interview will assess candidate’s behaviours and competencies to evaluate their suitability for the role. By exploring past experiences, we aim to understand their skills & experience, ensuring we find individuals who align with our values and can thrive within our team.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
Right to work verification
Qualification certificate check
2x Completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
REF-(Apply online only)
Location: Woolston, GB
Posted Date: 11/27/2024
Torus is seeking a dedicated and experienced professional to lead our Asset Maintenance Team as Group Head of Asset Maintenance. This pivotal role, based in Warrington with travel across Liverpool, St Helens, and Warrington, is responsible for ensuring the efficient and customer-focused delivery of Repairs & Maintenance (R&M) services.
As a leader within our Asset Leadership team (ATL), you will oversee an annual programme of C£35m, including responsive repairs, damp & mould, disrepair, voids management, and estate management services. Your expertise in managing large-scale contracts, responsive repairs, damp & mould, disrepair and vacant property management, coupled with your knowledge of CDM legislation and contract law, will be critical to driving performance and enhancing customer experience.
This role offers a unique opportunity to collaborate across internal teams and external partners, utilising innovative data analytics to inform decision-making and ensure the highest standards of customer satisfaction, quality and service delivery.
Responsibilities:
Lead, motivate, and develop the Maintenance teams (R&M, damp & mould, disrepair, voids and estate services) to ensure they provide high-quality services to Torus customers and other internal and external customers whilst ensuring high levels of customer satisfaction
Lead on the contract administration of the repairs and maintenance contract with HMS and be accountable for managing key, complex stakeholder relationships across Warrington, St Helens, and Liverpool.
Track and monitor customer satisfaction levels across Asset Maintenance Services and develop action plans to improve performance.
Lead on performance relating to customer complaints to ensure complaints are dealt with in a timely manner to the satisfaction of customers and within the Torus performance framework.
Inspire and motivate staff as part of a High-Performance Culture to deliver the Asset Management Strategy, operational plan and the key objectives for Asset Maintenance in order to continually develop individuals and seek opportunities for personal development and growth
Act as a coach and mentor in the development of staff and team competencies to promote change, innovation, continuous improvement, and management of risk.
Provide clear management that builds an environment based on trust, mutual respect, and integrity, where everyone takes individual accountability and responsibility whilst working together as a team.
Be responsible for staff development, recruitment, deployment, motivation, performance management, training, absence management, and discipline.
Continuously evaluate the existing processes and procedures to ensure that Maintenance services are being delivered in the most efficient and effective manner and, if not, initiate appropriate action.
Oversee the coordination of disrepair claims and ensure all works/processes are completed in line with the disrepair protocol.
Be responsible for monitoring productivity, performance, and financial compliance of the maintenance teams in line with agreed targets, including preparation and submission of relevant LOC and Board papers and associated project progress reports.
Monitor budget expenditure levels for maintenance workstreams and manage the budgets accordingly to ensure adherence to budgets and forecasts
Ensure all maintenance works are delivered in an efficient manner, ensuring all health and safety legislation is met at all times.
Be monitored on agreed performance targets around maintenance performance, productivity, quality, and expenditure against agreed budgets, and provide regular reports focusing on performance, progress, and risk.
Skills & Experience:
Degree level education in construction or property related discipline or equivalent relevant training/ experience
Relevant management & leadership experience commensurate with the role
Membership in RICS, CIOB, or an equivalent professional body is advantageous
Able to demonstrate a significant knowledge of leading and management maintenance services with a specific focus on the Client/Contractor split gained through extensive and relevant experience
Extensive experience of developing and implementing property performance techniques.
Extensive experience of leading and managing technical roles in a maintenance in a housing or property management led organisation.
A successful track record of achievement at managerial level in shaping and implementing change through good project management and the use of measured performance data
Evidence of transforming business processes to improve the customer experience, process and business performance based on intelligence led data and strong project management skills
Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations
Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers
Interview Process:
The interview will assess candidate’s behaviours and competencies to evaluate their suitability for the role. By exploring past experiences, we aim to understand their skills & experience, ensuring we find individuals who align with our values and can thrive within our team.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
Right to work verification
Qualification certificate check
2x Completed references
OH Health Questionnaire – Fit For Work
DBS check (if required for role)
Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.
REF-(Apply online only)
Location: Woolston, GB
Posted Date: 11/27/2024
Contact Information
| Contact | Human Resources Torus |
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