Complaints Handler

Complaints Handler

Redditch

£25k

Monday to Friday - 9am to 5pm

We are looking for an experienced Complaints Handler to work on a permanent basis for a client based in Redditch.

My client, a national organisation and a market leader in their field are looking for a Complaints Handler to provide outstanding levels of aftercare and complaint resolution to their customers.

In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.

Duties will include:

• Provide excellent customer service at all times, demonstrating understanding and empathy
• Be the customers main point of contact while resolving their issue
• Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise
• Liaise with project managers as and when required
• Accurately record customer interactions on to the CRM system
• Work towards and achieve targets, Key Performance Indicators (KPIs)
• Log service calls and issue with assignment number in CRM system
• Accurately update systems and reports
• Monitor and track status of allocated complaints
• Ensure outstanding balances are collected from customers when work is complete
• Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters

The successful candidate will have previous customer service and complaint resolution experience. You will be empathetic with the ability to problem solve. Excellent communication skills and attention to detail are also essential.

If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.

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