Account Manager - Commercial Cleaning

Job Description
Role/Title: Project Manager, CS

Department: Cleaning Services

Location: Open

Date: December 2023

Reports to: BUL, CS

Job Summary

JLG Core Value Expectations:

Live with INTEGRITY - Reliably do the right thing.

Operate with ACCOUNTABILITY - Take responsibility for your actions

Communicate with CANDOR - Be open, honest and sincere.

Win with TEAMWORK - Be collaborative as a team to achieve a common goal.

Essential Functions:

Estimate cost and deliver proposals

• High level of autonomy in decision-making
• Conduct pre-proposal walkthroughs of potential customer sites
• Build scope of work to meet customer expectations
• Estimate cost, price accordingly to competitive landscape
• Clarify customer questions
• Work with internal PM's and BUL's to maximize JLCS multitrade potential
• Complete RFP documentation
• Negotiate terms for acceptance

Manage customer relationship for renewal

• Conduct, with Ops Manager, customer reviews based on client per schedule
• Address any and all customer concerns
• Engage with primary customer contact points
• Review scope and pricing at time of renewal
• Price and provide for scope changes per customer request
• Monitor Omni to ensure awareness of upcoming renewals
• Upsell additional services provided by division and company
• Ensure complete customer satisfaction
• Bill all contract cleaning at the first of the month
• Bill all transactional work weekly

Customer Service

• Facility set up in audit system
• Conduct audits of all accounts per schedule
• Engage with customers on site to ensure an exceptional customer experience
• Schedule all accounts
• Create work orders
• Be the SME (Subject Matter Expert)

Competencies Required

• People Leadership
• Reliable attendance and punctuality
• Customer Service
• Communication skills
• Direct teams
• Problem-solving
• Critical thinking
• Decision making
• Conflict management
• Attention to detail
• Process oriented

Education/Knowledge/Skills Requirements (minimal)

• Must have 5 - 10 years of management experience managing a remote labor force.
• Cleaning Services industry experience preferred.
• High school diploma required, Bachelor's degree preferred
• Valid Driver's License with good driving record required.
• Able to pass and maintain drug screen required.
• Background check clear of issues

Work Environment

• JLG company office
• Inside at a commercial client site

Physical Demands

• Bending and sitting
• Walk client sites

Position Type/Expected Hours of Work

Salaried - typically daytime hours - business dependent

Travel

Local travel between client sites

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KPI's

• Meet/exceed revenue growth budget
• Meet/exceed profitability budget
• Every janitorial customer uses us for floor care
• KPI - Revenue to budget
• KPI - Profit to budget
• KPI - 80% contract renewal rate
• Your number - 80% contract renewal rate

Requirements

Good with basic math

Detail and task oriented

Understanding of janitorial and floor care processes

Good communication skills

Able to navigate difficult situations

Location: West Indianapolis, IN, US

Posted Date: 11/26/2024