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Strategic Account Specialist
Job Location
Center Grove, IA, United States
Job Description
POSITION OVERVIEW:
The Strategic Account Specialist is a solutions-oriented professional with exceptional customer focus. As the primary Flexsteel Headquarters contact for a portfolio of accounts, this role works closely with Flexsteel Sales Representatives and key contacts at large Home Furnishings Retailers to support profitable growth strategies. The Strategic Account Specialist is critical in delivering a customer experience that provides Flexsteel with a competitive advantage in the industry.
DUTIES AND RESPONSIBILITIES:
Execute processes to ensure that customer purchase orders are entered timely and accurately
Work with operations to ensure that customer lead time commitments are consistently met
Monitor and support successful execution of sold, stocking, and direct container program orders
Work with Flexsteel Sales and other stakeholders to support new Retailer onboarding
Partner with Flexsteel Sales Reps & Sales Leaders to drive sales strategies and promotions
Respond to inbound calls and emails from Strategic Accounts and other customers as needed
Identify and implement process improvements to enhance the customer experience
Escalate appropriately within Flexsteel leadership to bring sensitive scenarios to resolution
Performs other duties as assigned
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree preferred, Associate degree or equivalent required
Experience in Customer Service, Supply Chain, or relevant role with intense customer focus
Proficient use of Microsoft Outlook, Word, PowerPoint, and Excel
Ability to work cross-functionally to develop creative, effective solutions
Location: Center Grove, IA, US
Posted Date: 11/26/2024
The Strategic Account Specialist is a solutions-oriented professional with exceptional customer focus. As the primary Flexsteel Headquarters contact for a portfolio of accounts, this role works closely with Flexsteel Sales Representatives and key contacts at large Home Furnishings Retailers to support profitable growth strategies. The Strategic Account Specialist is critical in delivering a customer experience that provides Flexsteel with a competitive advantage in the industry.
DUTIES AND RESPONSIBILITIES:
Execute processes to ensure that customer purchase orders are entered timely and accurately
Work with operations to ensure that customer lead time commitments are consistently met
Monitor and support successful execution of sold, stocking, and direct container program orders
Work with Flexsteel Sales and other stakeholders to support new Retailer onboarding
Partner with Flexsteel Sales Reps & Sales Leaders to drive sales strategies and promotions
Respond to inbound calls and emails from Strategic Accounts and other customers as needed
Identify and implement process improvements to enhance the customer experience
Escalate appropriately within Flexsteel leadership to bring sensitive scenarios to resolution
Performs other duties as assigned
EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's degree preferred, Associate degree or equivalent required
Experience in Customer Service, Supply Chain, or relevant role with intense customer focus
Proficient use of Microsoft Outlook, Word, PowerPoint, and Excel
Ability to work cross-functionally to develop creative, effective solutions
Location: Center Grove, IA, US
Posted Date: 11/26/2024
Contact Information
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