Team Leader - Nights

You will be working for a Top 50 global freight forwarder, with 97 offices in 25 countries, providing access to logistics professionals worldwide. We leverage enthusiasm, experience and resources to reduce costs, improve product availability and increase responsiveness throughout our client's global supply chains.

Reporting directly to the Shift Manager the successful individual will be responsible for supporting the management team in delivering the operation in an effective manner to satisfy the needs of the customer and to the standard and timescales required. This is a highly autonomous and fast paced role in a demanding team environment so flexibility, attention to detail and motivation is required.

Job Purpose:

To manage staff members to ensure the operations align with the vision of the company and our customer SLA, managing the customer service aspect of the site operations and step in to resolve issues promptly to prevent/limit service failure and promoting the goals of the organisation daily with each employee, while optimising and improving the bottom line.

Duties:

• Day to day running of the contract operation, including the line management and development of the team.
• Create and maintain KPI and management reports to demonstrate operational performance and efficiencies.
• Oversee all processes and procedures to ensure all targets are achieved and, where possible, exceeded; ensure that all areas of operational responsibility run in line with plans and are completed on schedule to the standards required by the company and the customer.
• Achieve the highest standards of productivity, quality and efficiency as well as looking after our stock accuracy.
• Create an environment of respect amongst all team members through own example.
• Analyse stock holding and provide updates to customer and management as appropriate
• Develop and maintain effective communications with other contract leads, customer and demonstrate the ability to build rapport and influence stakeholders.
• Prioritise and reprioritise work as required, to ensure completing and changing deadlines are met and resourced effectively in accordance with budget.
• Ensure all staff are involved in the success of the operation through continual feedback and positive communication and are motivated to ensure that operational procedures and standards are maintained.
• Provide a proactive approach and commitment to continuous improvement through development of the team and departmental procedures, through regular reviews and identification of training needs.
• Ensure compliance with Health & Safety legislation for all team members and conduct audits as necessary.
• Ensure housekeeping standards are maintained to the highest levels at all times.
• Respond constructively to internal and external customer requests.
• Escalate concerns to the senior management team within a timely manner through the normal escalation route.
• In addition to these duties, you may be required to undertake other duties in line with the needs of the business, where appropriate training will be provided, you will need to be flexible around peak periods and have a hands on approach to all tasks.

Key Skills:

• Extensive site operational experience in the retail fashion logistics sector.
• Team management: Manage the day-to-day warehouse operation to ensure efficient and effective utilisation of an operational team of up to 10 staff.
• Performance and development of staff to align and motivate the team to deliver and exceed customer expectations.
• Client Management and Communication: Ability to develop, manage, and cultivate relationships with the customer to help support planning and execution of strategic goals
• Planning and Problem solving: Demonstrate a strong track record of problem solving and solid analytical skill capability, to look at and find solutions for a variety of operational challenges.

Person Specification:

We are in need of someone to develop the team/customer relationship, who has a proven strength in a similar role within a multi-user operation.

The ideal candidate will have excellent communication skills, as the role requires extensive customer contact at board level. The role requires an individual who is flexible and able to manage and lead others. The customers operation is driven by the administration processes, so the ability to understand and improve administration processes is vital.

This is a site based role and will require flexible working hours to support and accommodate demanding customer deadlines, the ideal candidate will possess the below attributes:

• Excellent communication and team-working skills
• Experienced people manager
• Retail fashion logistics experience
• Customer relationship
• Coaching / Mentoring
• Strong Leadership
• Analytical & problem solving
• Process design & operating procedures
• Persuasiveness
• Resilience when facing setbacks
• Enthusiasm
• Microsoft office package advanced level
• Health & Safety management.
• Ability to ‘think on your feet’ while working under pressure to tight deadline.