Operations Executive

Job title: Operations Executive

Location: Wandsworth, London SW18 as the HQ and potential to work in Dulwich, Crouch End and Notting Hill showrooms

Salary range: £28,000/yr - £30,000/yr, Full time

Date posted: November 2024

The Company:

We provide quality timber windows and doors for the London property market. Increasingly London’s stock of period timber windows & doors have reached the end of their serviceable life – using the highest quality materials and installation practices, Ayrton offers a market leading level of customer service to offer bespoke replacements of the finest standard. Through constant optimisation of our product delivery and logistics we aim to drive revenue while upholding our flawless reputation. Our business has grown by 50% since 2020 as this strategy for growth continues.

The Role:

We are seeking a highly organised Operations Executive to manage scheduling and foster strong client relationships. The ideal candidate will be customer-focused, with excellent communication and project management skills, a sharp eye for detail, and the ability to work both independently and collaboratively across teams. We’re looking for someone who is proactive, committed, and able to take initiative while effectively coordinating with other departments.

The Responsibilities:

· Client support and in bound call-handling for the wider Operations team

· Assisting with scheduling and allocating the necessary resources for varied installation types and durations

· Ordering office supplies & communicating with our factory for aftercare queries

· Data management and activity records

· Managing our stock of ancillary materials efficiently

· Liaising with the other teams on technical issues and for product expertise

Skills:

REQUIRED

· High level of verbal and written communication skills

· Strong observation skills – “eye for detail”

· Customer service background

· Good commercial awareness

· Ability to work effectively alone

· Proactive approach, quick to learn and able to problem solve

· PC literacy- knowledge and experience of MS Office

· Driving license

DESIRABLE

· Experience in an operations environment

· Direct experience in working within the construction industry

Benefits:

· 22 days of holiday (excluding bank holidays)

· Bonus scheme

· Pension contribution

· Private health insurance with Vitality

· Monthly socials and activities

· You will be joining an experienced and extremely talented team, who will help you grow professionally by providing valuable mentoring and development opportunities

If you've got the right skills for the job want to hear from you!

If you like the sound of this position, apply with your up-to-date CV today! Applications are reviewed on a first come first served basis so don’t delay.

Please contact our Head of Operations, Sophie Duckworth at sophie.duckworth@ayrtonbespoke.com