Cloud Specialist

Job Title: Cloud and Hosting Specialist - Infrastructure

Location: Office-Based – Birmingham (Solihull)

Job Type: Full-time

Job Description:

Job Role: Cloud and Hosting Specialist - Infrastructure

Location: Office-based, Birmingham

Reporting to: Senior Manager – Cloud and Data Center

Purpose

To ensure high-quality service delivery by resolving incidents, managing service requests, and supporting projects. The role involves contributing to the Hosting Roadmap, maintaining standards, mitigating risks, and enhancing the overall Cloud and Hosting services.

Key Responsibilities

Customer Focus:

• Support and implement the Cloud and Hosting team’s roadmap.
• Identify risks, plan, and implement mitigation strategies.
• Proactively improve Cloud and Hosting services through maintenance, housekeeping, and obsolescence management.
• Assist with the security architecture and monitoring of Cloud and Hosting setups, aligning with security protocols.
• Conduct periodic health checks and ensure alignment with vendor best practices.
• Manage risks, vulnerabilities, and third-party defect resolution.
• Participate in transformational workshops and ensure contract deliverables are met.
• Collaborate with other teams to ensure seamless operations and client satisfaction.

Policy and Procedure Implementation:

• Ensure compliance with company policies, employment laws, and data protection legislation.
• Develop and document best practices and use structured fault-resolution techniques.
• Advocate standardization, automation, and broken process identification with innovative solutions.
• Manage emergency events impacting service delivery.

Communication:

• Foster transparent communication within the team and stakeholders.
• Articulate technical and service details clearly, both written and verbal, across formal and informal settings.

Business Awareness:

• Optimize performance for profitable service delivery.
• Recognize and act on cost drivers in service management.

Essential Technical Skills & Experience

• Strong expertise in Azure Cloud Platform Management:
• DevOps/ARM deployment.
• Virtual server lifecycle management.
• Network Security Group (NSG) management.
• Automation and PaaS management.
• Extensive knowledge of Windows Server (2012/2016/2019) technologies.
• Scripting experience with PowerShell and JSON.
• Azure certifications (Azure Administrator, Azure Solutions Architect).
• Proven service delivery experience across full Cloud infrastructure scope.
• High-quality documentation skills.

Essential Non-Technical Skills

• Presentation Skills: Confidently deliver presentations, handling technical questions effectively.
• Problem Analysis: Systematic approach to incident resolution, optimizing methodologies.
• Report Writing: Create clear, articulate proposals and reports tailored to the audience.
• Relationship Building: Build effective relationships across technical and operational levels.
• Estimating/Forecasting: Provide accurate cost and effort forecasts.
• Interviewing/Selection: Define job requirements and conduct effective interviews.

Personal Qualities

• Results-oriented, flexible, and innovative.
• Handles pressure and tight timelines effectively.
• Manages multiple tasks, prioritizing effectively with high output levels.
• Demonstrates responsibility, integrity, and teamwork.
• Maintains professionalism in stressful situations while clearly communicating ideas.