Customer Care & Compliance Specialist

Job Title: Customer Care & Compliance Specialist

Location: Burman Recruitment, Shenfield

Salary - £26,000 - £30,000

Are you ready to make an impact in Higher & Further Education recruitment?

Burman Recruitments goal is to build long-term partnerships with candidates and clients through a consultative and innovative approach. As a Customer Care & Compliance Specialist, you’ll play a key role in enhancing processes, ensuring compliance, and driving an exceptional customer experience.

What You’ll Do:

• Support our sales team and manage candidate and client onboarding/offboarding.
• Handle customer care inquiries across multiple platforms.
• Generate and distribute reports for the business.
• Ensure compliance throughout the customer journey.
• Oversee the contractor lifecycle and manage the Contractor Care Portal.
• Identify improvement areas and implement effective processes.
• Train team members on onboarding and compliance best practices.
• Draft and distribute new documentation and templates.
• Manage company Trustpilot & Google reviews.
• Liaise with suppliers and umbrellas for customer requests.
• Oversee logistics for welcome packs sent to new candidates.
• Collaborate with various departments to streamline processes.
• Contribute to content creation, events, and competitions.
• Address other ad-hoc needs to support our business.

Ideal Candidate Profile:

• Friendly, customer-first approach, always willing to go the extra mile.
• Creative, proactive, and an excellent problem-solver.
• Strong time management and process-oriented mindset.
• Curiosity and eagerness to learn.
• Experience in account management, payroll, recruitment, or Higher Education is advantageous.
• Familiarity with Salesforce or CRM systems is a plus.

Why Burman Recruitment?

Be part of a team dedicated to transforming education recruitment. We value initiative, support professional growth, and offer an environment where your ideas can make a real difference.

• 28 days holiday (Plus bank holidays)
• Quarterly bonus scheme
• Dog friendly office
• Progression plans
• Team incentives
• Paid training
• 2 days WFH after probation (Increased to 3 days at Senior level)
• A great work environment with a friendly team

Ready to bring your skills to a specialist team in a rewarding industry? Apply today!