Butlin's
Hospitality Operations Manager (Hiring Immediately)
Job Location
Alcombe, United Kingdom
Job Description
### Description
**Role Purpose**
The Bars Venue Manager will be responsible for leading all day-to-day
operations within their venue.
You will lead your team, focusing on promoting a culture focused on delivering
an amazing guest experience alongside driving brand profit and growth.
You will also closely monitor P&L;, guest NPS and feedback and fluctuating
guest volumes based on break type to ensure the venue and your team are set up
for success and we are taking opportunities to improve where we can.
A personal license is preferred but not essential, but were looking for
someone with bar managerial experience.
This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
This role will include late nights and weekends, to be a part of our Butlins
Live Music Weekenders.
### General Duties & Key Accountabilities
Accountable for the day-to-day operation within your venue.
Full responsibility for the venue, monitoring consistent delivery of a quality
guest experience in line with brandvenue guidelines.
Ensure all guest feedback is captured, trends analysed and opportunities
explored.
Monitor P&L; and payroll spend and take action when risk arises.
Provides accurate rota’s 3 weeks in advance through SAM for all team within
the venue and takes accountability for ensuring the accuracy of closing the
system.
Monitors NPS and takes action where possible on guest feedback.
Inspire action and ownership within your team for delivery of the departmental
plan by breaking it down into measurable objectives.
Be a champion of the Butlin’s Values and Leadership Behaviours.
Ensure we always have a focus on Right People, Right Place, Right Time in the
way we recruit and manage contracts for team.
Build and maintain strong relationships across the resort, other resorts, and
Butlins central support teams.
Monitor team retention, utilising exit interviews as an opportunity to retain
or gain feedback, to address opportunities to increase retention scores.
Accountable for people management of the department, including all people
tasks from onboarding through the employee life cycle. Employee life cycle
refers to PDP’s, performance management, required training, and any formal HR
process.
### Key Knowledge, Experience & Qualifications
Previous demonstratable experience leading a venue within an F&B; or Retail
environment.
Strong experience of being guest customer facing and dealing with a range of
queries and sometimes complaints directly
Good commercial acumen
Experience of managing rotas based on fluctuating guest volumes.
Experience in working with multi skilled team to support other areas of the
business based on guest demand.
Demonstratable experience of leading teams to success, this includes
proficiency in:
Managing performance.
Coaching team.
Delivering team training.
Setting standards and role modelling this behaviour.
Problem solving
Providing feedback.
Communicate business goals and objectives and support team to achieve these
targets.
Ability to communicate effectively at all levels.
Able to manage multiple priorities and can adapt quickly to changing
requirements.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Location: Alcombe, GB
Posted Date: 11/26/2024
**Role Purpose**
The Bars Venue Manager will be responsible for leading all day-to-day
operations within their venue.
You will lead your team, focusing on promoting a culture focused on delivering
an amazing guest experience alongside driving brand profit and growth.
You will also closely monitor P&L;, guest NPS and feedback and fluctuating
guest volumes based on break type to ensure the venue and your team are set up
for success and we are taking opportunities to improve where we can.
A personal license is preferred but not essential, but were looking for
someone with bar managerial experience.
This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
This role will include late nights and weekends, to be a part of our Butlins
Live Music Weekenders.
### General Duties & Key Accountabilities
Accountable for the day-to-day operation within your venue.
Full responsibility for the venue, monitoring consistent delivery of a quality
guest experience in line with brandvenue guidelines.
Ensure all guest feedback is captured, trends analysed and opportunities
explored.
Monitor P&L; and payroll spend and take action when risk arises.
Provides accurate rota’s 3 weeks in advance through SAM for all team within
the venue and takes accountability for ensuring the accuracy of closing the
system.
Monitors NPS and takes action where possible on guest feedback.
Inspire action and ownership within your team for delivery of the departmental
plan by breaking it down into measurable objectives.
Be a champion of the Butlin’s Values and Leadership Behaviours.
Ensure we always have a focus on Right People, Right Place, Right Time in the
way we recruit and manage contracts for team.
Build and maintain strong relationships across the resort, other resorts, and
Butlins central support teams.
Monitor team retention, utilising exit interviews as an opportunity to retain
or gain feedback, to address opportunities to increase retention scores.
Accountable for people management of the department, including all people
tasks from onboarding through the employee life cycle. Employee life cycle
refers to PDP’s, performance management, required training, and any formal HR
process.
### Key Knowledge, Experience & Qualifications
Previous demonstratable experience leading a venue within an F&B; or Retail
environment.
Strong experience of being guest customer facing and dealing with a range of
queries and sometimes complaints directly
Good commercial acumen
Experience of managing rotas based on fluctuating guest volumes.
Experience in working with multi skilled team to support other areas of the
business based on guest demand.
Demonstratable experience of leading teams to success, this includes
proficiency in:
Managing performance.
Coaching team.
Delivering team training.
Setting standards and role modelling this behaviour.
Problem solving
Providing feedback.
Communicate business goals and objectives and support team to achieve these
targets.
Ability to communicate effectively at all levels.
Able to manage multiple priorities and can adapt quickly to changing
requirements.
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Location: Alcombe, GB
Posted Date: 11/26/2024
Contact Information
| Contact | Human Resources Butlin's |
|---|