Workforce Management Analyst

WFM Analyst

Location: Remote UK

Duration: 2 months (end of year budget, potential for further extension)

This client is a top 5 tech giant and owner of some of the world's most popular social media platforms and instant messaging apps, connecting billions of people across the globe.

Our mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we connect billions of people around the world, give them ways to share what matters most to them, and help bring people closer together.

As a WFM analyst, you will contribute to our mission by playing a key role in ensuring that the staffing and productivity data from our vendors in EMEA are accurate and up to date.

You will also make some WFM analysis from a sales perspective to identify trends & opportunities and contribute to the continuous development of our WFM framework.

Responsibilities:

Daily production hours vs target check to ensure staffing level & productivity meet expectations.

Weekly updating & analyzing WFM trackers.

Contribute to insights for WBRs & MBRs.

Collaborate with cross-functional teams to ensure issues impacting productivity are reported.

Minimum qualifications:

2+ years’ experience in data and reporting

1 + years experience within WFM

Multiple years of experience analyzing data in Excel, Google Sheets, or other tools.

Effective communication skills

Experience in problem-solving

Reliable team player who can work independently