Home Insurance Claims Administrator

Our client, a leading provider of emergency response, disaster restoration and building repair services, is seeking a Home Insurance Claims Administrator to work in their Pudsey office. This vacancy has arisen due to business development and growth.

This is a permanent, full-time office-based position, which will suit an organised individual with excellent customer service, verbal and written communication skills and a good understanding of property insurance claims.

Hours are 9am–5pm, Monday to Friday, with half an hour for lunch each day.

Key Responsibilities:

• Case management from first point of contact for new cases to conclusion and invoicing.
• Communicating proactively with customers and instructing clients over the telephone and in – writing.
• Allocating contractors and providing oversight, quality standards and adherence to SLAs.
• Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
• Responding effectively to technical queries, issues and complaints.
• Production of management information.
• Reviewing and updating compliance requirements.
• Handling claims on a Delegated Authority basis from Insurers

Requirements:

• Minimum 1 years’ experience of property claims handling.
• Good communicator experienced in dealing with insurers, policyholders, contractors and loss adjusters.
• Capable of working within a small team, bringing a positive can-do attitude, focus and discipline to the management of a busy workload.
• Computer literate.

Benefits:

• Salary £26,000-£30,000 dependent on experience.
• 20 days annual leave plus bank holidays
• Company pension scheme – 9% contributions split equally between employer and employee.
• On-site parking.
• Progress with insurance related qualifications is supported and financially rewarded.