Information Technology Support Specialist (ITSS)

Technology is the backbone of our operations, and we are looking for a new member for our IT TechDesk Team to join two established IT Support Specialists (ITSS). IT Support Specialists manage the company's technology helpdesk, set up new employees with the required hardware and software access, troubleshoot technology issues, and provide 1:1 assistance for employees throughout the organization. The IT TechDesk Team is responsible for supporting the configuration, deployment and maintenance of the organization's desktop PCs, laptops, mobile devices, printers, and other network peripherals. The IT TechDesk team also installs and maintains local desktop software.

This is a full-time position (forty hours per week consisting of 8 hours of paid work time and .5 hours of unpaid lunch daily) but may require additional hours to meet the job needs including evening or weekend. The ITSS position is eligible for overtime pay. The work location is primarily in an office environment, however field work outdoors with exposure to extreme weather, noise, and pollutants can be expected; some climbing, stooping, bending, light lifting, and working in confined areas, should also be expected. One of the essential duties of the ITSS is to set up office workstations for employees and ITSS need to be physically able to carry, move, place, install, plug in, etc., hardware and peripherals.

Salary range: $58,000 - $62,000

Application deadline: December 8, 2024

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include, but are not limited to the following:
• Acts as the first line of support for technology issues, responding to end user queries via telephone, email, remote access and in person, answering questions and resolving hardware and software problems in a multiple platform environment. Implements corrective actions within established parameters or refers more complex problems to senior staff of the Information Technologies Department for resolution. Generates appropriate work documentation.
• Clone/upgrade computers, configure/install peripheral devices, perform upgrades and replace PC components. Assists in the reallocation of Desktop PCs, laptops, mobile devices, printers and other network peripherals and the installation of Service Packs, Hot-fixes and patches.
• Participates in the maintenance of the hardware and software for the organizations network. Maintains knowledge of current business continuity and disaster recovery plans and responds to crises in accordance with those plans.

QUALIFICATIONS:
• Strong working knowledge of Windows based operating systems and software applications. Must be familiar with client/server and networking system concepts. Possess the ability to multi-task under pressure.
• Working knowledge of TCP/IP protocols and network configuration.
• Excellent communication skills, analytical ability, judgment, and the ability to work effectively with end users, Information Technologies department staff, and consultants/vendors.
• Experience with Active Directory, O365, video management/surveillance systems and/or IP phone systems is desirable.

EDUCATION AND EXPERIENCE:
• Associate's degree in Information Technology or a Computer Science related program is preferred. Must be a high school graduate.
• One to three years of experience in the field of desktop support, preferably with networks using Microsoft Windows Servers and Microsoft Windows Workstations.

The successful applicant must possess and maintain a current state issued motor vehicle driver's license.

To apply please upload a letter of interest and a resume by December 8, 2024. The letter of interest is important, as it is your opportunity to provide us with information about why you are interested in the position and how your experience is relevant to the work.

Applications will be reviewed as they are received.

Expected start date is January 6, 2025.

JOB CODE: 1000034