Desktop Support Tech

Location: 550 W. Adams St. Chicago, IL. 60661

n Person • What will the primary day-to-day responsibilities entail for this person? Assist and troubleshoot end-user technical issues as they arise Application support - Experience with, Microsoft O365, All Office Products, InTune, Oracle, Java, Citrix, Cisco Any Connect, Internet browsers, and Email clients Account Create - Experience with Active Directory account creation, deletion, reset Imaging/Support (SCCM) experience required - Building and deploying Windows (Client) computers for new and current staff Managing hardware retrieval from staff that are off boarded from the corporation. Documenting all activity and interactions in the ticketing system - ServiceNow • What are the TOP 2 required skills that candidates must have? Troubleshooting/Problem Solving, Customer Service, Communication • What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 7:00AM - 4:00PM • Will there be OC (on call) or differentials? Yes - but only after conversion
•How many overall years of experience should this person have? Prefer min 5 years • Do they need any specific certifications or education? 2-5 years of related work experience in PC Deskside Support, an degree, or technical training/equivalent combination of education and experience A+ Certification is a plus • If contract to hire what is the conversion rate? $26/hr • How many miles per day will the contractor be driving? This is a stationary role
•What is the exact work location or city, state, or zip? 550 W. Adams St. Chicago, IL. 60661 • How soon will the candidate review and interviews start? As soon as possible

You must answer all of the following questions to be considered for this opportunity:
1. How many years of Enterprise Desktop Support Exp do you have
2. Are you Comptia A+ or other eq cert
3. How far you live from 550 W. Adams St. Chicago, IL. 60661 and how will you commute daily ?
4. For submission, client needs MM/DD of Birth and Last 4 of SSN - kindly share
5. Do you give AA2IT the exclusive right to represent you for req ID: CMPCJP00059580