IVR/UAT Tester

Job Title: IVR/UAT Tester

Duration: 12-month contract to hire project

Responsibilities:

• Responsible for, primarily Manual and User Acceptance Testing within the IVR Team
• Developing and executing manual regression and functional tests for IVR modules surrounding the cloud migration of CSaaS solution.
• Performing deep UAT test planning, test case design, and test execution for IVR Modules
• Might be involved in the procurement and management of test data sets (including test phone numbers, scripts, accounts, etc.) but much of this is already in place.
• Working closely with Business Analyst to gather and document requirements, responsible for communication of status to Engineering teams and leadership.
• Partnering with Kavitha's team and test automation engineers for escalations
• Documentation of test results, collaboration within QA team and Engineering team to resolve and 'bubble up'
• Should be an individual contributor, self-starter, strong communicator
• Not a deal-breaker if someone does not come from an IVR/Contact Center environment, but should prioritize these candidates-they have had issues in the past with the learning curve with testers who do not have this background. Very nice to have with experience in NICE InContact and/or Genesys.
• Test case documentation and outputs largely recorded in Excel at this point.

Must Have:

• Background in Manual and User Acceptance Testing
• Experienced in UAT test planning, test case design, and documentation
• Strong communication skills and ability to collaborate with PMO (Business Analysts) around gathering requirements and status updates

• IVR/Contact Center Experience
• Any experience in/exposure to test automation scripting

Location: Summit, NJ, US

Posted Date: 11/25/2024