Business Support Assistant (Grade C)

Who You Are

You are an individual educated to GCSE standard, NVQ 2, or equivalent, or are working towards these qualifications. You possess excellent IT skills, especially in Microsoft Office, alongside strong communication, numeracy, and literacy abilities. Confidentiality is crucial in your handling of sensitive information, and you have both experience and a sound understanding of departmental financial processes, systems, and office procedures. Additionally, you are knowledgeable about customer care principles and their application. You are adept at using IT packages and managing telephone calls in varying contexts. A team player by nature, your communication style is professional and courteous, and you thrive under pressure in demanding roles. Your proactive nature suggests system improvements for organizational benefit, and you exhibit accuracy and a methodical approach. While experience within a Local Authority multi-disciplined environment is not essential, it is desirable. You are proficient in both Welsh and English, as specified, and although a DBS check is not required, a flexible approach to work duties is expected to meet service needs.

What the job involves

In your role as a Business Support Assistant within the Environment Department's Business Support & Performance Division, you are responsible for delivering a wide range of business support functions efficiently and effectively to meet departmental objectives, adhering to financial regulations and policies. Key responsibilities include providing financial and administrative support, processing creditor and debtor payments in compliance with financial regulations, and ensuring the timely updating of staff personnel records, including payroll and absences. You maintain systems that meet audit requirements, prepare management information reports as needed, and consistently update computer systems for accurate and prompt information. The role requires reviewing, analyzing, and processing job and costing information, liaising with contractors and clients, advising managers on process improvements, monitoring departmental communications, and managing telephone calls to provide high-quality customer support. You perform general administrative duties, support line managers upon request, and are accountable to a Business Support Officer. This office-based role requires a 37-hour workweek, Monday through Friday, efficiently processing high volumes of payments, and adapting flexibly to the evolving needs of the service.