Customer Specialist – Citizen Contact Centre

Customer Specialist – Citizen Contact Centre

Fixed Term, Full Time and Part Time

£23,344 per annum (full time equivalent)

Location: Colchester

Working Style: Anywhere worker

Our Citizen Contact Centre team are recruiting two Customer Specialists to
join their dedicated team to join their Customer Service Centre in
Colchester. We are currently recruiting to the following positions.

• Full Time Fixed Term / Secondment Contract opportunity for a
  period of 12 months.
• Part Time Fixed Term / Secondment Contract opportunity until 27
  th June 2025.

The part time position will involve working a total of 18 hours across
three days (Monday, Tuesday, and Friday). The pro rata salary will be
£11,357 per annum.

As an anywhere worker, you may be able to work from home or remotely most
of the time, for certain tasks or limited days or hours. The successful
candidates will need to attend the office during the training period, once
training has been complete you may be able to work from home and attend the
office at least once every 3 weeks. Please note this may change depending
on business needs.

As part of our inbound contact centre team, you will be the first point of
contact for residents, providing prompt and efficient responses to a
variety of council service queries. Your role will be crucial in promoting
a positive image of Essex County Council through various communication
channels, including email, telephone, and social media.

What’s in it for you?

• 
  Healthy work life balance; flexible and hybrid working options.
  


• 
  Wide range of learning and development opportunities.
  


• 
  IT equipment and home-working equipment supplied.
  


• 
  26 days annual leave + bank holidays + choice to buy extra.
  


• 
  Generous Local Government Salary related pension scheme.
  


• 
  Access to hundreds of discounts and benefits through Essex
  Rewards.
  


• 
  Access to our health and wellbeing support platform with Vita
  Health Group.
  


• 
  Up to 4 days per annum volunteering leave.
  

The Experience You Will Bring

Essential:

• 
  Experience of providing customer service across a large
  organisation.
  


• 
  Well-developed working knowledge of Microsoft Office applications
  including Microsoft Teams.
  


• 
  A strong telephone manner with the ability to communicate well
  orally and in writing.
  


• 
  Good typing skills with the ability to work at speed and to
  criteria accurately.
  


• 
  Ability to communicate, both verbal and written, in a manner which
  is easily understood.
  


• 
  Strong interpersonal skills and the ability to build and maintain
  effective working relationships with colleagues and other
  professionals.
  


• 
  An empathetic and resilient approach to work.
  


• 
  A willingness to learn and gain knowledge.
  

Desirable:

• 
  Experience of receiving calls from the public or working in a
  Public Sector customer service role would be advantageous.
  

Interview Details

Interviews will be conducted via an Assessment Day at County Hall,
Chelmsford week commencing 2 nd December 2024. The layout of the
day will be as follows:

• Customer Service assessments from 10am until 12pm.
• Candidates who meet the benchmark on these assessments will be
  invited to stay for a competency-based interview, which will take place the
  same day between 1pm and 4pm.
• Interview times to be confirmed on the day for those who meet the
  benchmark.

We are looking for successful candidates to start as soon as possible,
pending successful completion of Essex County Council Employment Vetting.

To read more about us please visit:

Climate, Environment and Customer Services

Why Essex?

Essex County Council has a location to be proud
of. Our 1,300 square miles stretch from Constable Country to the Thames
Estuary, from the dynamic M11 corridor to the traditional seaside resorts
of Clacton and Walton. England’s oldest town, Colchester, and two of its
newest – Basildon and Harlow – are right here. Along with the City of
Chelmsford, the county town, they form our major population centres. It
means real choice and makes Essex the ideal place for your career. Read
more about us.

Essex County Council is proud to be a Disability Confident Leader. We’re
committed to interview all disabled applicants who choose to apply under
our Job Interview Scheme if they meet the minimum requirements of the job.
Please speak to our Recruiters if you require any reasonable adjustments
during the process.

We’re also committed to interview all veterans and care leavers, who meet
the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role
require a DBS check you will be required to register with the DBS update
service. The DBS update service ensures all registered DBS certificates are
kept up to date and allows authorised parties to view the status of your
certificate. This is an annual subscription, and you will be responsible
for ensuring this is maintained. For further information on the DBS update
service please go to

https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the
welfare of children and vulnerable adults and expects all employees and
volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities,
blogs, news, events and industry related news at Essex County Council,
please join

The Essex Talent Community

If you have queries on this role or require anything further, please email
resourcing.team@essex.gov.uk

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