You Recruitment
Technical Operations Manager
Job Location
Ashford, United Kingdom
Job Description
Job Title: Technical Operations Manager
Location: Ashford, Kent
Salary: £38-£50,000 DOE
Our client is a leading manufacturer of davit cranes for the renewable energy sector. They have grown substantially and are now looking for an experienced Technical Operations Manager to join their team.
This is an exciting opportunity to oversee service operations across Europe and assist with their global service centres. The role is based in Ashford, Kent office, with occasional travel required (all expenses paid for).
Key Responsibilities:
Lead and manage a team of 20–25 service technicians worldwide.
Oversee service contracts and maintain strong client relationships.
Develop and implement new service strategies to improve operations.
Provide technical support for technicians and customers on electrical/mechanical issues.
Handle warranty cases, complaints, and non-conformance reports (NCRs).
Respond to customer inquiries and manage the service email inbox. What We’re Looking For:
Experience in service/operations management, ideally in renewable energy, offshore wind, or a similar industry (ideally) or Plant Machinery
Technical Expertise in electrical and mechanical systems.
Strong leadership, organisational, and communication skills.
A proactive, problem-solving approach and attention to detail.
A valid driver’s license and passport (occasional travel required). What is on offer? Competitive salary range from £38,000 - £50,000 but DOE, 40-hour work week (Monday to Friday, 8:00 AM – 4:30 PM), 25 days holiday + bank holidays, company pension scheme (NEST) & full expenses paid for business travel
Location: Ashford, GB
Posted Date: 11/25/2024
Location: Ashford, Kent
Salary: £38-£50,000 DOE
Our client is a leading manufacturer of davit cranes for the renewable energy sector. They have grown substantially and are now looking for an experienced Technical Operations Manager to join their team.
This is an exciting opportunity to oversee service operations across Europe and assist with their global service centres. The role is based in Ashford, Kent office, with occasional travel required (all expenses paid for).
Key Responsibilities:
Lead and manage a team of 20–25 service technicians worldwide.
Oversee service contracts and maintain strong client relationships.
Develop and implement new service strategies to improve operations.
Provide technical support for technicians and customers on electrical/mechanical issues.
Handle warranty cases, complaints, and non-conformance reports (NCRs).
Respond to customer inquiries and manage the service email inbox. What We’re Looking For:
Experience in service/operations management, ideally in renewable energy, offshore wind, or a similar industry (ideally) or Plant Machinery
Technical Expertise in electrical and mechanical systems.
Strong leadership, organisational, and communication skills.
A proactive, problem-solving approach and attention to detail.
A valid driver’s license and passport (occasional travel required). What is on offer? Competitive salary range from £38,000 - £50,000 but DOE, 40-hour work week (Monday to Friday, 8:00 AM – 4:30 PM), 25 days holiday + bank holidays, company pension scheme (NEST) & full expenses paid for business travel
Location: Ashford, GB
Posted Date: 11/25/2024
Contact Information
| Contact | Human Resources You Recruitment |
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