Service Desk Manager

£45 - 55,000 + benefits + Career Progression and the chance "to make a difference"

Are you ready to join a major health tech provider?

Do you thrive in:

* improving Service Delivery,

* Improving processes within an agile environment,

* Improving and developing your support & delivery team members.

If you're passionate about Service delivery improvements. Then, We want to hear from you.
We're offering a hybrid role and a competitive package to attract the best talent. Would you like to join us?

You - Our ideal person has a SaaS OR On-Prem software or IT/Tech/software services background.

Your main focus will be to implement and drive the best-in-class Service Delivery to customers.

We can offer you:

An attractive salary and benefits package, with a base from £45-55,000.
Excellent career development opportunities.
Autonomy and room for initiative.

Your Overall Responsibilities will include:

Service Delivery & Operations
Leadership & Management
Change Management
Process Improvement & Reporting
Incident and Problem Management
Customer Centric Support & Relationship Management
Collaboration and Stakeholder Management

Is this YOU

> Ideally, you would have already about 7+ years of Service Desk Management
> iTIL
> Degree in IT, OR equivalent
> Managed Services, OR, Software Services
> Worked in Metrix measurements: SLA, FCR, CSAT, ATR, Change Management,

> Incident Management

Location: Chorley - and Hybrid is on offer if you're based in Lancashire/North West.

If you are interested in this position, please apply immediately for an informal interview

Location: Heapey, GB

Posted Date: 11/25/2024