Account Director

Telework is available.

Under the general direction of the Customer Engagement Services (CES) Information Technology Manager II, the Information Technology Manager (ITM) I acts as an Account Director (AD) responsible for managing the California Department of Technology (CDT) relationship with one or more Tier I accounts (the largest and/or most complex customer departments). In addition to managing the relationship with their suite of accounts, the ITM I (AD) develops strategic partnerships, manages service issues, and develops and manages effective communication plans.

The ITM I (AD) possesses a mastery level of Information Technology (IT) knowledge and marketing skills and works toward ensuring monolithic/silo applications are not perpetuated in future development processes. The ITM I (AD) manages the customer experience with CDT ensuring that the customer's request for services are defined and met in a timely manner. The ITM I (AD) works directly with their suite of accounts' CIOs, directorates, high-level IT and business managers, and system/application technologists to advocate technology solutions for current and future IT needs in alignment with the State Strategic Plan. The ITM I (AD) must have a thorough understanding of their assigned suite of accounts' business needs and related IT requirements; CDT services; principles of organizational development; performance measurement methods; the Information Technology Information Library (ITIL) framework, Service Management and associated best practices; knowledge of statewide protocols and procedures; and governmental Request For Proposal, budget and project approval processes. Additionally, the ITM I (AD) possesses a complete understanding of the State IT Strategic Plan and CDT shared services that lead to increased efficiencies and savings for customer departments.
You will find additional information about the job in the Duty Statement .

Working Conditions
Job duties require the ITM Is (ADs) be either on the customer or CDT site during normal business hours. The ITM I (AD) may work at their account locations up to 40% of the time but are required . to be on-site at CDT on specific work days and/or specific events. In coordination with other ITM Is (ADs), assure lead coverage during normal business hours. ITM Is (ADs) carry a mobile device during working hours and off-shift for special assignments, and work evenings and weekends as required to complete assignments. ITM Is (ADs) should expect periodic rotations to other accounts .

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-456335

Position #(s):
695-340-1405-043

Working Title:
Account Director

Classification:
INFORMATION TECHNOLOGY MANAGER I $9,114.00 - $12,213.00

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Work Shift:
8:00 AM - 5:00 PM

Work Week:
Monday - Friday

Department Information The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented , dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.
Department Website: http://cdt.ca.gov

Special Requirements Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed state application (STD. 678) - For exam use only.

Please do NOT include your Social Security Number on any of the submitted documents.

STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.

Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and résumés do not take the place of the SOQ STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED All interested applicants are required to submit a Statement of Qualifications (SOQ).

1- Describe a time when you had to build consensus between multiple groups with varying interests. What were the challenges, how did you overcome them, and what was the outcome? What are the three most important components of good customer service?

2- Describe a time where you provided or received exemplary service. What made this example stand out to you?

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/22/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Technology
Human Resources
Attn: Human Resources/Patricia Allgayer RPA 24-043/JC-456335
Selection Services Unit
P.O. Box 1810
Rancho Cordova , CA 95741

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Technology
Drop Off 2nd Floor Security
Human Resources
10860 Gold Center Drive

Rancho Cordova , CA 95670
Drop Off at 2nd Floor Security Attn: Patricia Allgayer RPA 24-043/JC-456335
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Required. Please see "Special Requirements" section for further information.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess technical expertise on a wide range of IT subjects, a thorough understanding of industry trends, and CDT services.
• Expert in the State's budgeting process, legislative and administrative procedures, procurement documents and procedures, licensing issues, and the roles and responsibilities of oversight and regulatory agencies.
• Perform at a mastery level in communication and presentation skills.
• Possess the ability to develop positive working relationships with, and provide leadership to, all levels of State staff and external stakeholders.
• Expert in requirements analysis principles, cost-benefit principles and methods, and risk management techniques.
• Possess excellent customer service skills.
• Expert in defining business and technical requirements, evaluating plans and outcomes, and leading the development of IT documents, such as project approval documents, RFPs, and Budget Change Proposals (BCPs).
• Understand the direction of industry trends, CDT services, and how emerging technologies might enhance CDT's ability to meet future client needs.
• Possess the ability to develop strategic alliances with the customers in order to understand the IT services needed to meet the customer business needs and identify service opportunities.
• Use technology and repeatable processes to achieve the highest level of productivity. Model and advocate tool use to all CDT staff.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://cdt.ca.gov
Hiring Unit Contact:
Daniel Fernandez
(916) 431-5673
daniel.fernandez@state.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Lisa Cooper
(916) 926-7657
Lisa.Cooper@state.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

The Fine Print
When applying for a Job Opening, you must be sure to submit one state application per RPA #. You must indicate the RPA # you are applying for on your application, as well as your eligibility in the Explanations box; otherwise, your application may not be processed.

If you have questions about the State Hiring Process visit our Career Opportunities webpage at https://cdt.ca.gov/career-opportunities/state-hiring-process.

Training and Development Assignment may be considered. Additional positions may be filled from this recruitment.

Additional Application Instructions
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State Application (STD. 678) revised 12/2021. Applicants who fail to submit the most current version of the STD. 678 may be disqualified. Employment Application STD. 678.

Note: Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties will not be accepted. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

Please note that the CalCareer system will not allow you to make changes to your application information once it is submitted. For all other questions regarding your CalHR CalCareer account, you may contact the CalCareer Unit at (866) 844-8671.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Location: Rancho Cordova, CA, US

Posted Date: 11/24/2024