Information Technology Manager

WHO WE ARE:

Soul Foods Group is a leading multinational quick-service restaurant franchisee. Founded in 1985, we are a family-owned business that has rapidly grown to own and manage almost 400 restaurants across the U.K. and Canada. We have recently received private equity investment to support our ambitious global growth plans. We work with some of the most beloved food and coffee brands, including Burger King, KFC, Starbucks and Taco Bell. Our mission is to make a difference to people’s lives, their opportunities and their communities through great tasting food and coffee.

OUR MISSION

To make a difference to people's lives, their opportunities, and their communities through great tasting food and coffee.

OUR VISION

To build a global food and coffee business, rewarding an engaged and diverse workforce with career and life opportunities, connecting with communities through great tasting food and coffee, and making a difference by giving back in abundance.

MORE ABOUT THE ROLE:

We are looking for an experienced IT Manager who will directly manage and ensure correct functionality of the Information Technology and ancillary systems for Soul Foods Group UK as well as managing its vendors, franchisors and the IT requirements of the business.

This role will report directly to the UK General manager and in liaison with the Group CIO, General Manager and Brand Operations Directors, the IT Manager will be responsible for participating in strategic planning and execution of IT projects and upgrades.

This role will be office based in Rickmansworth and will require travel to our stores and restaurants across England when needed.

YOU WILL DO*:

• In cooperation with Operations Directors and the CIO, develop IT Policies and Procedures and cascade to the Business and Operations Teams, strategically plan and goal set for the department and the IT function within the wider business.
• Build and maintain a relationship with Third Party IT functions and service providers to ensure quality and cost effectiveness of systems to limit down time and hold those accountable for SLA’s and KPI’s as per contractual agreements.
• Work with all departments, stores and leadership to ensure systems are fully operational, act as a point of contact for all IT related issues and concerns and work closely with the Development Project Team on IT requirements for new builds and renovations to ensure standard is maintained throughout the business.
• Research new and alternative IT technologies to determine feasibility and impact that meet the needs of the organisation according to defined business objectives then propose solutions and manage contract negotiations.

WHAT YOU WILL NEED:

• Proven work experience and training as an IT Manager or similar is essential
• A collaborator that demonstrates initiative, is resourceful and helpful to others.
• Educated to Degree level is an advantage
• 5+ years Project Management Experience
• Previous experience in QSR/café sector is desirable
• Knowledge of Financial Systems and Reporting Tools such as Sage and Ezora or similar.
• Knowledge of computer hardware and software, including experience with virtualization, Microsoft Cloud, Microsoft Azure environment would be an advantage, but not essential.
• Knowledge of project management software tools and applications
• Superior interpersonal & communication skills with supportive capacity and ability to build personal rapport with all levels of the organisation
• Excellent literacy, numeracy skills, skills in Microsoft Word, Excel and PowerPoint
• Ability to communicate confidently, clearly and concisely, both orally and in writing
• Proof of right to work in the UK on a full time, permanent basis - we do not provide sponsorship at this time
• Full UK Driving Licence

WHAT YOU WILL RECEIVE:

• Part of a great team & the Soul family
• Up to 28 Holiday Days including bank holidays
• Life Assurance
• Private medical
• Training & Development opportunities including Apprenticeships at every level!
• Joining an established, successful, and growing franchise.

Soul Foods Group are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues. If you do require any reasonable adjustments or support during the application process; please contact soulcareers@soulfoodsgroup.com

Your data will be processed in accordance with Soul Foods Group of companies Data Privacy Notice for New Applicants. To view this document, please contact soulcareers@soulfoodsgroup.com