Area Operations Manager

Overview of the role

Background Information:

We are looking for leaders who meet the following profile;

• Thrives on colleague & patient interaction
• Passionate about spending 90% of their time in Pharmacies
• Works at pace and with accuracy
• Is resilient, enjoys constant change & challenge
• Is motivated by Leading a team to deliver tangible & measurable results

If you are confident that you can demonstrate all of the above….then read on!

Purpose:

As Area Operations Managers you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.

Scope:

This role reports directly to the Senior/Regional Operations Manager and will be responsible for:

Operational

• Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
• Supports our ‘Delivering Well’ strategy through alignment of Pharmacy activity to corporate strategy.
• Drives the delivery of Rx growth, Services and OTC sales in line with budgets.
• Delivers excellent standards through ensuring compliance with all processes & procedures.
• Monitors competitor activity to look for opportunities to grow market share.

Patient Safety, Quality and Standards

• Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
• Completes first line investigations into PSIs & CD discrepancies when required.
• Ensures delivery of all quality standards required by the NHS.

Delivering Outstanding Care

• Ensures that the team actively promote and deliver all NHS and private services.
• Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
• Actively builds & maintains strong relationships with the local healthcare community.
• Ensures that their team actively offer tailored advice & products for prevention, treatment and wellbeing to patients & customers.

High Performance Team

• Recruits & builds trained, motivated and capable teams.
• Actively manages performance through effective coaching & feedback in addition to formal reviews.
• Identifies & develops both internal & external talent, providing a talent pipeline.
• Ensures that everyone in the area is clear on their role & priorities through regular, clear & effective communication.
• Constantly seeks to develop their own skills & competence and builds an environment of ongoing learning for all team members.

Knowledge, Skills and Experience

• Experience of field/ multi-site management – either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
• Understanding of the pharmacy market & profession (desirable).
• Sound commercial & analytical skills.
• Excellent communication skills.
• Effective coaching & feedback skills.
• Strong planning & organising – able to manage conflicting priorities & allocate resource effectively.
• Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
• Understands the requirements of the NHS contract and the GPhC/PSNI standards.

We reserve the right to close this vacancy in advance of the closing date.