Customer Relationship Executive

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team: The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.

About the Role: You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also consistently improving our customer satisfaction scores & process improvement.

Responsibilities

• focusing on delivering an excellent customer journey. We do this by Partnering with other teams to serve the customer and ensure the customer experience is good
• Being a direct point of contact for the customer. Including the handling of incoming customer queries such as billing & invoice queries, updating the product configuration user access. Allowing the customer to maintain and ultimately grow their services with us.
• Being the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate
• Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing. Communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience.

Requirements

• Have a customer-first mind-set, and the ability to deliver results on time.
• Experience of working in a B2B environment with high value corporate clients.
• Have an administrative background & proficient in Microsoft applications
• Demonstrate excellent work ethic and drive to succeed
• Be able to communicate effectively with both colleagues and clients
• Have a keen eye for detail is important as this is helps to deliver work to a consistently high level

Learn more about the LexisNexis Risk team and how we work here