Content & Knowledge Management Advisor

Content & Knowledge Management Advisor

Hybrid - 1 day a month in the office

6 month Contract

Up to £220 per day

Key Skills:

• Content & Knowledge Management Advisor provides support to the establishment and on-going delivery of HR projects across People Services and broader HR. The role will assist in the delivery of HR initiatives which will increase efficiency, reduce costs and thus contribute to meeting overall business objectives.
• role will be focused on ensuring the content within the HR knowledge base (myHR portal) is accurate and up to date by reviewing and creating new content for global topics

Key Accountabilities:

• Responsible for reviewing policies and other HR related documents and summarising key points to create accurate, user-friendly and engaging content for the business

• Responsible for reviewing content on local share-point sites and working with local teams to establish where content is accurate and still required

• Responsible for supporting the delivery of the myHR portal roadmap and driving future enhancements to employee experience

Key Deliverables:

• Responsible for supporting the delivery of refreshing our HR knowledge content in ServiceNow within governance framework

• Accountable for supporting the Global HR Content & Knowledge Management Specialist with project reporting to share with appropriate stakeholders, reporting on project delivery against agreed benefits

• Collaborate with specialists on the creation of clear and consistent HR knowledge in order to minimise the need for employees and managers to escalate queries due to unclear content

• Provide support to global HR teams for projects

Ways of Working:

• Work supportively and collaboratively with other HR teams.

• Build relationships and trust with internal customers.

• Adopt a continuous improvement mind-set, identifying opportunities to improve the overall HR services further.

• Proactively interact with Specialists to understand requirements

• Adopt an agile methodology and a continuous improvement mindset

If you are interested please apply or send your CV to luke.sandilands@cpl.com