Area Manager

Job Title : Area Manager

Department : Operations

Reports to : Operations Director

Location: Designated Area (as explained at Interview)

Hours of work : 40 hours per week, variable

(Usually Monday to Friday however flexibility is required to work alternative / additional hours as required, including weekends and / or bank holidays) PURPOSE :

To be responsible for the day to day operations of assigned Contracts (e.g. housekeeping, kitchens, health clubs ) within hotels or Commercial environment in a designated area, ensuring the provision of efficient and effective services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.

PEOPLE :

• Responsible for recruitment and ensure appropriate staffing levels are maintained and correct onboarding and RTW checks are carried out
• Manage senior Kanso employees to ensure that they are trained and perform duties to a high standard
• Overall responsibility for Health and Safety plus other Statutory trainingat each contract and that this is updated as required
• Dealing with employee relations including investigations, disciplinaries,grievances, appraisals with Human Resources support when required
• Building and maintaining relationships with clients
• Meeting objectives set by Management
• Manage own diary and time effectively
• Identify staff members suitable for development and promotion
• Responsible for ensuring appropriate incentives are given at each location (e.g. employee of the month/quarter)
• Be proactive in regards to own development, including participating in Area Managers meeting and supporting with delivery of training
• Responsible for assisting with TUPE process on incoming and outgoing contracts
• Ensure that ALL new starters are properly onboarded and that site specific orientation and familiarisation is provided to all new joiners.
• Ensure that all new starters are made aware of all the benefits offered to all Kanso Employees

QUALITY :

• Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion
• In continuous preparation for external audits carry out quality checks using the Leviy or any other nominated quality app on each visit, expected levels of minimum 10% of room stock per month, analyse data quality app reporting module and create action plans as required
• Ensure on-site Health & Safety documentation, including site specific riskassessments and relevant safe systems at work is completed and kept up-to-date
• Monitor relevant hotel satisfaction survey results at each visit
• Ensure relevant Kanso senior management in your locations are trained in all aspects of departmental duties and the training is cascaded to all staff
• Ensure accurate Health & Safety plus departmental training records are maintained on- site
• Ensure complete compliance with Kansos specified cleaning materials at all times

PROFIT :

• Monitor productivity at each location to ensure expected levels are maintained
• Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)
• Oversee employee holidays are effectively managed on each contract
• Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with recruitment department as required

PREVIOUS REQUIRED EXPERIENCE :

• Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments
• Previous people management experience (e.g. leading, coaching and training)
• Management of dealing with budgets, including profit and loss, productivity and quality
• Experience of dealing with Health and Safety matters
• Full, clean driving licence (subject to location)
• Desirable to hold Health & Safety of Work Level 3 qualification

ESSENTIAL SKILLS

• Excellent interpersonal skill
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, Clients and other contacts
• Ability to work effectively under pressure
• Excellent organisation and time management skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn and to train others
• Due to the nature of this position, the above description is not exhaustive and may be subject to review and change.

KANSO IS A PROUD AND COMMITED EQUAL OPPORTUNITIES EMPLOYER AND WE EMBRACE MULTI CULTURISM, SELF EXPRESSION AND HAS A ZERO TOLERANCE POLICY TOWARDS DISCRIMINATION OF ANY KIND.

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