Project Operations Manager- Freight forwarding

NEW JUST IN - My clients seeking an experienced Project Operations Manager (freight) for their Aberdeen branch!

Duties would include:

• To ensure the smooth running of the day to day operation
• Motivate, guide and mentor team members to exceed goals
• Create positive environment within the team centred on delivering superior customer service
• To assist with HR- recruiting and training new members of
• Be first line of contact for performance management/team members development/discipline
• Train new team members to company standards, customer service and job duties
• Monitor timekeeping and performance within the team
• Provide effective communication to team members and to management
• Remain in connect with customers and suppliers to develop strong relationships
• Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
• Follow strict and time sensitive SOPs/KPIs to ensure compliance
• Ensure Invoicing, job costing and milestones are updated within the required timeframe
• Assist Sales and management with customer development
• Regular customer communication / meetings and assist with business reviews
• To receive and resolve queries from customers and suppliers

Key Skills

• 5 years+ project freight experience
• In dept knowledge of customs procedures and regulations
• Previous project experience at a senior level
• Good knowledge of all modes of transport- imports and exports
• Strong leadership skills
• Financial awareness
• Problem solving skills

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