Employers Advice Service Manager

GCVS is looking to recruit an experienced Employers Advice Service Manager to lead a team providing advice services to Third Sector organisations across Scotland on a commercial basis. The team offers third sector organisations expert advice, information, support, consultancy, and training in the areas of HR, Health and Safety, Recruitment and Data protection. The service has been running since 2000 and GCVS is ambitious to continue growing the service to ensure third sector organisations without access to internal specialised resources, receive personalised support that offers excellence and value for money.

Applicants should have a professional HR qualification (ideally CIPD qualified) and demonstrate extensive knowledge and experience of employers’ legal responsibilities as well as good practice in all aspects of Human Resources and managing staff. Significant experience of demonstrating astute situational awareness in the delivery of support to external organisations on sensitive matters is essential to succeed in this post.

Funding to ensure the sustainability of the service is supported from income generation through subscriptions, consultancy and training, so the post holder will be expected to market as well as deliver the service.

GCVS Offer Excellent Working Conditions:

• Reduced working week - 32 hours full time roles.
• Annual leave entitlement: 28 days per annum plus13.5 fixed public holidays – (pro rata for part -time)
• Pension: Contributory pension through Pension Trust. GCVS contributes 6% salary on condition the member of staff contributes at least 4%. This can be joined on completion of three months employment. Life Assurance when joining the pension: 3 times your salary payable on death in service.
• Occupational Sick Payment from day one: Paid sickness absence entitlement during first year of service is 4 weeks at full pay and 4 weeks at half pay, based on contractual hours and calculated on a rolling basis. This entitlement increases with service.

More Information on the Job Description, Person Specification and Main Employment conditions can be downloaded on GCVS website. Link Provided. When you click the link will take you to GCVS Vacancy.

Application notes

To apply for this post, please email your CV with a covering letter by the closing date: Wednesday 27 November 2024. When you access our website at GCVS you will find all the information.

PLEASE NOTE that we require a Covering letter as part of your application in addition to your CV.

Covering letter INSTRUCTION: check the PERSON SPECIFICATION provided and tell us about your skills and experience, qualities, and achievements, which you consider, make you the best candidate for the post. Please give relevant examples to illustrate how you meet the Person Specification criteria. Please try covering all the criteria from the Person Specification when possible as this is very important for the short-listing process.

GCVS strives to be an equal opportunities employer and is a Disability Confident Employer.

GUARANTEED INTERVIEW SCHEME FOR DISABLED PEOPLE

GCVS is committed to enhancing the employment opportunities of disabled people and to removing barriers to employment when possible. All disabled candidates will be interviewed if they meet the essential criteria for appointment to this post. Please indicate any disability or condition of which you would wish us to be aware.

Main purpose of this post

The postholder will lead a team providing advice services to Third Sector organisations across Scotland on a commercial basis. The postholder plays a central role in ensuring that the team are managed, guided and supported to deliver advice, training, consultancy, guidance and resources. They have budget responsibility, and a key part of the role is developing the income to ensure the sustainability of services.

In addition to managing the team, the postholder provides advice & consultancy on HR issues, particularly the most complex cases that require strong situational awareness. They will also be expected to maintain a working knowledge of related areas including health and safety, and data protection.

Key Duties

The post holder will ensure that GCVS Advice Services meet the needs of our customers and are consistently high quality.

Key duties will include:

• · Ensuring that the team are supported and developed to offer the best quality support to our customers
• · Developing existing and new services to better meet the needs of customers
• · Delivery of HR advice, training & consultancy, and quality assurance of the advice, training and consultancy provided by other team members across a range of specialisms including HR, Health and Safety, Data Protection, and Recruitment.
• · Marketing of the service and achieving customer and income growth.
• Specific Duties are likely to include:
• · Business and future planning with a view to increasing service provision and income generation.
• · Promotion and marketing of the services in partnership with other GCVS departments.
• · Ensuring the team members provide accurate, legal and best practice advice, information and practical assistance to organisations in a timeous fashion.
• · Lead the design and delivery of training, workshops and briefings across relevant topics.
• · Monitoring and managing the team budgets and ensuring that the team remains sustainable, e.g., through seeking funding opportunities and achieving agreed annual service growth and income targets.
• · Ensuring robust approaches to measuring customer feedback and impact, and preparing team reports and updates as required.
• · Recruiting and managing staff to get the best results for the organisation, while ensuring GCVS is a great place to work.
• · Maintaining good working relationships with other teams within GCVS.
• · Building connections and maintaining relationships with appropriate external stakeholders relevant to People & Safety Services.
• · Contributing to the knowledge and information of the organisation
• · Ensure that GCVS policies and procedures are embedded and consistently followed within the team, especially relevant is all personal and confidential data being processed in relation to data protection law.

PERSON SPECIFICATION

POST TITLE: Employers Advice Service Manager

Essential skills for this post

• · Professional HR qualification and a strong understanding of employment law and best practice (ideally CIPD qualified)
• · Significant experience of demonstrating astute situational awareness in the delivery of support to external organisations on sensitive matters.
• · Experience of advising on and dealing with complex HR matters including investigations into complaints, grievances and disciplinary; restructure and redundancy.
• · Working knowledge of relevant areas such as Health and Safety, and Data Protection.
• · Significant experience line managing a team of staff, including supporting strong professional development.
• · Ability to develop and maintain professional working relationships with internal departments and external agencies.
• · Strong understanding of quality assurance and how to embed this within service delivery.
• · Ability to explain complex information in a patient, clear and jargon-free way.
• · ability to produce clear, concise, and accessible written procedures, guidelines, and reports.

Desirable



• · Demonstrable experience of leading the growth of a commercial service.
• · Experience in managing budgets.
• · Understanding of key HR related issues in third sector organisation.
• · Experience of developing and delivering training including online and e-learning, workshops and briefings.
• · Experience of working in the third sector.
• · CIPD member.