Account Manager - Mid Market

Want to use your account management skills in a role that offers you great progression opportunities? Our client is an industrial tech giant and is looking for a UK-based account manager to help them grow sales in their existing customer base.

A bit about the company and what they can offer you

Our client prides themselves on their ability to practice what they preach. Their software solutions are making a genuine impact on the industrial markets, including Europe's top production economies.

What’s in it for you? You’ll join a people-first culture that champions differences in each of its 40 offices. You'll also be supported with lifestyle benefits – think hybrid working, mental health support, and wellbeing initiatives - and defined career pathways if you join one of their teams. If you want to take your career to new heights and be supported whilst doing so, then they’re a great choice of employer.

What you’ll be doing

Put simply, you’ll be making sure our client’s customers get the most out of their investments. From helping them overcome challenges to creating roadmaps to help them achieve their goals, to recommending new product lines, customer satisfaction is at the heart of this role. Oh, and boosting sales to hit targets too.

Your day-to-day might look a little like this:

• Managing your relationships with customers (you’ll have about 75 of them!)
• Upselling additional tech
• Building and following account plans
• Identifying and combatting customer pain points
• Consulting with customers so they get the most out of their tech
• Negotiating contracts
• Tracking customer activity through CRM systems
• Preparing sales forecasts

A bit about you

The main thing they’re looking for is a track record of account management in the tech/SaaS space, so someone who is used to hitting and exceeding their targets as well as providing great customer service. They’re also after someone who:

• Is great at solution selling (specifically MRP/ERP solutions)
• Doesn’t let anything fall through the cracks
• Understands the wholesale, distribution and manufacturing industries
• Is savvy with Salesforce or other CRM systems
• Has experience growing sales in an existing customer base
• Knows how to produce an accurate sales forecast

Want to hear more?

If you think this role could be for you then get in touch with Lola Hall (lola.hall@fmctalent.com)

A few more details

Reference number: 17917