Sales Team Leader

We are currently working with One Utility Bill to find a Sales Team Leader to join their team in Newcastle.

Salary of £27,950 - £32,250 plus OTE £8,000.

A little bit about us:

One Utility Bill are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game-changer.

It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.

The team scored them a whopping 8.5 out of 10 for “I recommend One Utility Bill as a place to work” in the last employee engagement survey.

What’s in it for you:

• Salary increase each year to say thanks!
• 25 days holiday each year, plus the usual bank holidays. Too many? Too few? You can buy or sell up to 5 per year.
• Access to a shiny employee discounts platform, Magpie.
• Up to £1,500 for direct business benefit learning of your choice.
• A paid volunteering day with the company's chosen charities or a charity close to your heart.
• Access to Simply Health for 24/7 access to private GP and counselling services and many more health benefits.
• Saving you money on your commute to work with our nifty corporate travel with Nexus and Go North East.
• Prefer two wheels? Get yourself a new set with the Cycle to Work scheme.
• Enhanced Pension contributions once you’ve been with One Utility Bill for 3 years.
• Free independent mortgage advice from Charles Cameron & Associates.
• Lots of socials like weekly football and badminton games, team activities and fundraising events to support chosen charities, Newcastle West End Foodbank and Newcastle Dog and Cat Shelter. Do you see yourself as the next Bob Ross of our next Paint & Sip night or taking the crown in an annual table tennis competition?
• One Utility Bill are also proud sponsors of their neighbours Ouseburn Community Farm which means they get to walk their goats.

What you’ll be doing:

The Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give the team and customers confidence that you will get the right solution for them.

Reporting to the Sales Manager, you’ll lead a motivated team of up to 12 Advisors to achieve their ambitious targets and help One Utility Bill on its growth journey. You’ll be expected to work alongside the team driving success through coaching, training and improving processes to ensure your all-important KPIs are hit.

Here’s just some of the things you can expect to be doing in this role:

• Leading weekly team meetings and daily stand-ups for training.
• Completing team performance analysis as well as weekly and monthly reporting on KPIs.
• Requesting reports and carrying out analysis in the company's database.
• Coaching, recruiting, training and onboarding.
• Represent the company's objectives to your team, build plans to deliver these objectives and motivate your team into exceeding expectations.
• Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders
• Quality assurance call monitoring.
• Be responsible for the professional development of your team members including sales
• training, personal development and monthly 121s and performance management.
• Being the first point of contact for the team for advice on handling difficult customer queries and escalations.
• Creating training documents for the Sales team.
• Working to improve the team’s efficiency and lead conversion.
• Working closely with team leaders and managers from other departments to improve internal processes.

A little bit about you

• Verbal and written communication skills are essential.
• Confident phone manner.
• Ability to multi-task.
• Must be self-motivated and have a positive attitude.
• Have fantastic organisational and time management skills.
• People management skills to develop your team and improve their performance.
• Problem-solving skills.
• Resilience, understanding, patience and empathy.

If you are interested in this Sales Team Leader role, click ‘apply now’ and a member of our team will be in touch!