Senior Development Support Engineer

Essential duties and responsibilities include the following : - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Work as part of cross functional team in the support of Communicate - Support and modify configurations in Communicate - Engage in troubleshooting and communicating timelines for resolutions - Assist and attend escalation meetings as required to resolve in-production issues - Familiarity with data protocol and ability to comply with PII handling requirements - Work within a wide range of data sources- understanding of data import/export processes to and from data repositories (Student Information Systems). - Liaise with Product team to report bugs and provide feedback on product releases - Perform other duties as assigned Requirements : To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include : - 4 years' experience in customer Support for software/hardware. - Bachelor's degree in computer science or information technologies required or equivalent experience Knowledge of current web client technologies including demonstrable proficiency with : a. SFTP b. Basic PHP Script reading/editing c. LDAP d. SAML - Strong written and verbal communication skills - Strong ability to work with current software design principles and concepts - Strong ability to handle a heavy workload with multiple cases and frequent interruptions - Strong ability to work in a changing, dynamic environment with shifting priorities (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/23/2024