CX Consultant

CX Consultant

Location: Remote (Occasional travel to Ipswich and London required)

Salary: Up to £70,000 per annum (depending on experience)

Are you passionate about delivering exceptional customer experiences? Do you thrive on driving change and transformation within organisations? If so, we have an exciting opportunity for you!

Our client, a leading global organisation specialising in end-to-end customer experience services, is seeking a talented CX Consultant to join their dynamic team. As a CX Consultant, you will work closely with the Head of Consulting to design and lead transformative projects for our clients.

Responsibilities:

• Work with key stakeholders across our clients' businesses to understand requirements and develop a clear view of the changes required
• Identify, document, and embed new processes to support the delivery of our clients' strategies
• Continuously improve efficiencies and company productivity by identifying and converting opportunities
• Deliver consulting-style projects that solve business problems and drive measurable bottom line savings and growth opportunities
• Design and implement business processes, systems, and organisational transformations
• Collaborate with internal and external specialists to implement recommendations
• Provide business process improvement assistance, including developing and implementing process improvement strategies based on client business requirements
• Work with project teams and management to develop and execute strategies to solve business challenges
• Build and maintain effective partnerships with key cross-functional leaders and project team members

Requirements:

• Experience in management consulting
• Proficiency in CX tools and technologies, such as CRM systems, customer journey mapping software, and survey platforms
• Knowledge and experience in the Automotive industry
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication and presentation skills
• Comprehensive knowledge of project management principles and methodologies
• Highly organised with the ability to prioritise and execute tasks in a high-pressure environment
• Experience working both independently and in a collaborative environment

Who You Are:

• You have relevant experience in consulting within tech services, CRM, digital transformation, or customer experience
• A Product Owner from the automotive industry
• You have a keen interest in blending digital-CRM and new technology trends
• You have a proven track record in negotiating and selling complex services
• You are skilled in presenting to senior-level clients and large groups
• You have strong organisational skills
• You have an excellent command of English (knowledge of another language is a plus)

Why Work With Us:

• Competitive salary and pension plan
• Generous holiday allowance, including your birthday off
• Flexible working arrangements
• Opportunities for professional development
• Health cash plan
• A friendly and supportive workplace
• Social events
• Free parking

If you are passionate about customer experience and thrive in a fast-paced and collaborative environment, apply now! Help our client drive meaningful change and create valuable opportunities for their global brand partners.