Incident Manager - Monitoring Tools

Position : Incident Manager (Incident Management/Support/Batch Monitoring) Location : PAN India Duration : Contract to Hire Notice Period : Immediate To 30 Days. MUST have Skills : - Must have experience in working with service management tools- SNOW, Jira etc & alerting, Monitoring tools (PagerDuty, New Relic etc) - Must have technical support experience with fair technical knowledge to follow the SOPs to support day to day monitoring & BAU have skills : - Proven experience in incident management ,support and batch monitoring. - Strong understanding of ITIL process and best practices. - Excellent verbal & written communication skills along with strong leadership and decision making capabilities. Roles And Responsibilities : - Role is for the incident management and batch monitoring . - Must have strong & real time monitoring experience with deep understanding of IT Service Management (ITSM) and Incident Management processes. - Should be capable of ensuring swift resolution of incidents to minimize downtime and business disruption. - Should be capable to lead the incident management process from coordination to issue resolution. - Escalate issues when necessary. - Manage end to end incident management process. - Coordinate with various teams to investigate and resolve incidents - Ensure that the key points and decisions around incident resolutions are rightly documented . - Drive continuous improvements in the incident management and batch support process. - Ensure clear and timely communication to internal and external stakeholders. - Prepare and share reports for incident or other key metrics. - Business As Usual(BAU) & Batch monitoring activities based on standard operating procedure(SOPs) - Act as primary point of contact for the major incidents & other batch issues. - Must have experience in working with service management tools- SNOW, Jira etc & alerting, Monitoring tools (PagerDuty, New Relic etc) - Must have technical support experience with fair technical knowledge to follow the SOPs to support day to day monitoring & BAU activities. (ref:hirist.tech)

Location: in, IN

Posted Date: 11/22/2024