Zensar Technologies - Director - Service Delivery Management

What's this role about ? Role : Director, Service Delivery Management Here's How You'll Contribute You'll do this by : Core Skills : Cloud infrastructure and security services Desired Skills : Cloud infrastructure and security services How We'd Like You To Lead Roles and Responsibilities : - Service Delivery Management - Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals - Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). - Develop and maintain detailed project plans, timelines, and budgets, ensuring projects are delivered on time and within budget. - Manage client escalations, ensuring that issues are resolved promptly and to the client's satisfaction. - Identify opportunities for account growth and work closely with sales and account management teams to capitalize on them - Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes - Anticipate details of transformation deals and opportunities by communicating directly with customers and staying informed of relevant trends and industry news/Account mining. - Experience handling vendors from a reporting, Procurement, and service management perspective Financial Management - Monitor financial performance, ensuring that delivery costs are within budget and profit margins are maintained. - Identify and implement cost-saving initiatives without compromising service quality. - Handle all Invoicing matters for Project activities and co-ordinate between Finance team and customer Continuous Improvement - Stay up to date with the latest trends, technologies, and best practices in cloud computing and cybersecurity. - Identify opportunities for innovation and work with the technical teams to implement new solutions that enhance service delivery. - Foster a culture of innovation within the delivery team, encouraging the exploration of new tools, techniques, and approaches. - Drive Automation across the accounts. - Analytics Develop and deliver regular reports on service delivery performance, including metrics on availability, reliability, and security. - Analyze service delivery data to identify trends, issues, and opportunities for improvement - Technical Must have Executed cloud, Security and data centre infrastructure projects covering all stacks starting from perimeter network, multi-cloud, Virtualization stack, server stack, office 365, Cloud migration, BCP & DR, DevOps backup & recovery projects - Proven good knowledge of Cloud, data centre & security infrastructure technologies (VMware, Checkpoint, F5, Palo Alto, Extreme) - Understanding of the latest Cloud, data centre security & cybersecurity technology - Must have executed large transformational deals which involved data centre migration/Consolidation, End-user services transformation Education / Qualifications : - Preferably ITSM/SIAM certified Experience - Proven 18 to 20 years of experience in managing Cloud, Infrastructure, security operations and projects/programs in the infrastructure space. (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/22/2024