Field Service Delivery Manager

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options.
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.

What's the role?

The FSDM will be required to lead a team engineers to ensure achievement of KPIs and SLAs.The objective of the role is to ensure that SMS achieves its meter installation commitments.

The role will involve regular weekly travel in the field to spend time side by side coaching engineers and in exceptional circumstances, there may be a requirement to cover for Engineer call out.

Please note that this role is field-based in North East UK.

Key Responsibilities:

The key responsibilities for this role include, but are not limited to:

• Ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
• Be present in the field and conduct side by side coaching and development of c.15 engineers, with the goal of increasing engineer technical knowledge, meeting required behaviours and achievement of KPIs i.e. minimise aborts, meet GSOS targets, ensure safety, quality and quantity targets are met etc.
• When not in field i.e. max of 1 day per week, working from your local office to complete paperwork, make calls, liaise with your Performance Manager, etc.
• During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations.
• Understand client targets and expectations as well as supporting engineer coaching plans to meet the required standards.
• Implement coaching plans that drive productivity across the engineering workforce to maximise efficiency and meet all company targets/ delivery of Contracts.
• Clear focus on customer satisfaction and to continually improve engineer performance in providing great customer service and safe installations.
• Ensure your engineers understand and provide consumers with tailored energy efficiency advice and clearly explain the benefits associated with Smart gas and electricity meters.

To be considered for this role, we would love you to have/be:

• A fully qualified Dual Fuel Meter Engineer.
• Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK).
• Supervisory experience.
• Strong coaching ability with strong technical experience.
• Knowledge of the utilities industry standards, company procedures and health and safety requirements.
• Results driven, with the ability to prioritise, work under pressure and deliver within tight deadlines.
• Methodical and organised, able to work to systems, process and structure including Microsoft office.
• The ability to communicate well with internal and external customers, both written and verbally.
• The ability to manage a team showing excellent communication skills.
• The ability to build and maintain customer relationships to ensure customers delighted and future growth opportunities.

*All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.

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