Customer Service Advisor

Posturite is the ergonomics company helping you create happier, healthier, more active workspaces at home and at the office. We're market leaders for good reason: were ergonomic experts.

Our specialism in employee health and wellbeing began over 30 years ago and our trusted team is now based all over the UK and Ireland. Whether you need expert advice, ergonomic products, DSE assessments, enablement assessments or disability awareness training, we will find a tailored solution that works for you.

Through science-backed technology, education and consultancy, our mission is to change the way people feel at work for the better. At Posturite we're proud to be Business Charity Award winners for 2024, recognising the commitment we give to our partnership with the Stroke Association charity.

The Role:

The Customer Service Adviser role is a fast paced and varied position. You will have a desire to always deliver excellent customer service, to provide support and be able to process customer orders and enquiries accurately and efficiently. You will be providing support and guidance to internal and external customers to achieve a swift resolution.

Key Responsibilities:

Answer all contact via email, phone and live chat promptly ensuring accurate information is provided and the customers enquiry is resolved professionally or where necessary directed to the appropriate department.

Regularly update customers on the progress of their enquiry until completion.

Ensure customer account information is accurately recorded on the required systems.

Ensure orders are processed with accuracy and in a timely manner.

Liaise with other internal departments as required to ensure any appropriate information is communicated to customers and field management.

Accurately process returns, credits and replacement orders in line with company policy.

Monitor and clear Back Order and Returns to ensure deadlines are met.

Promptly respond to enquiries from Account Managers, finding a resolution or where appropriate directing their enquiry to the relevant department.

Support the Customer Service Team in engaging and building strong relationships with customers and Posturite staff through regular communication.

Complete all expected daily individual tasks allocated to you by your manager and support the customer service team in achieving all objectives.

Follow policies and procedures consistently and diligently, reporting any breach to your team leader

What you will bring:

A Team Player focused on providing the best outcomes for all clients

Close attention to detail

Accurate and fast keyboard skills

Excellent verbal and written communication skills

Methodical approach resulting in minimal errors

Strong organisation skills

Ability to use own Initiative

Excellent time management skills

Complete daily / weekly management tasks

A desire to provide a quick resolution to any outstanding issues

An upbeat attitude contributing to the maintaining of a positive environment to work within

Highly Competent in using Microsoft Office 365

While our Head office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. This role is based at our head office in Berwick. Training will also be required to take place in Berwick. Once your training has been completed, hybrid working pattern can be discussed to ensure they meet business needs and requirements. There are activities and meetings that you will need to support in-person held within the office.

The recruitment process:

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing ourhuman resources team.

Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

ADZN1_UKTJ