Customer Service Advisor

As a Customer Service Advisor (known internally Specialist) you will be based from our Chapeltown, Sheffield (UK) site. In this role you will be providing a variety of customer service support to internal and external customers including solving problems, researching complex information and building customer relationships.

This position is ideal for an experienced Customer Service professional with logistics experience and French languages skills as well as English.

In return we offer an attractive salary, pension, flexible working (50% in the office and 50% working from home) and a career within a global company.

In this role you will be responsible for...

• Places customers sales orders
• Receives and handles complex customer
• Can handle all levels of complexity in orders (including export paperwork and certifications).
• Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Builds customer relationships and serves as a liaison between sales and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.

The skills and experience we are ideally looking for...

• 2-3 years of progressive customer service experience.
• ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Experience of producing export documentation and knowledge of the export process and incoterms
• Language skills desirable French as well as English

Our offer

• Work life balance
• Competitive compensation programme
• Cash plan medical
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

Eligibility to WorkYou will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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Location: Chapeltown, GB

Posted Date: 11/21/2024