SherwinWilliamsUk
Customer Service Advisor
Job Location
Bradshaw, United Kingdom
Job Description
In the role as a Customer Service Advisor (Known internally as Specialist) at our Bolton site you will be providing a world class customer service to our customers across the EMEAI region through a proactive and highly focused service. Our site at Bolton produces specialist coatings and paints and you will be supporting our customers with their orders, shipments and queries. This role is ideal for someone with logistics /shipping experience alongside a career of providing excellent customer service.
Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Location: Bradshaw, GB
Posted Date: 11/21/2024
In return we offer an attractive salary, site bonus, cash plan medical, private pension and a career with ongoing learning and development.
In this role you will be accountable for the...
- Process specialist orders across multiple Sherwin Williams (SW) business platforms including Functional Coatings, Flooring, and Protective and Marine.
- Provide support for effective Global Spoke Management including stock levels, avoidance of obsolescence, set up of new products, Rationalization of existing products, and manage physical inventories.
- Work to initiate a team culture with existing spoke employees to ensure world class customer service is provided. Manage the Flooring Distribution Centers effectively, including stock levels and obsolescence.
- Accurately process orders received by the EMEA sales inbox, inbound calls and other means ensuring correct products and volumes are entered into Order Management
- Ensure all export regulations are adhered to in coordination with SW dispatch team
- Customer service experience required
- Experience of working in a fast pace, dynamic office environment
- High level of commercial awareness
- High level of written & spoken English is essential, a second language skill is desirable
- High level of understanding of Export procedures and international supply chain
- Fully conversant with order management processes and procedures
Our offer
- Work life balance
- Competitive compensation programme
- Cash plan medical
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing, mental health, women & inclusion and ID&E programmes
Equal Opportunity EmployerAn equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
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Location: Bradshaw, GB
Posted Date: 11/21/2024
Contact Information
| Contact | Human Resources SherwinWilliamsUk |
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