Customer Service Advisor

About Us

Utility Bidder is a leader in the energy consultancy industry, dedicated to helping businesses secure the most competitive energy deals while optimizing their energy efficiency. Our commitment to exceptional customer service has enabled us to assist thousands of clients in saving money on their energy bills.

We are currently seeking a Customer Service Advisor to join our team in Corby. In this role, you will be the primary point of contact for our clients, providing them with the support and guidance they need.

Job Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist clients in understanding their energy contracts and options
• Resolve customer issues and concerns efficiently while ensuring high levels of satisfaction
• Maintain accurate records of customer interactions and update client information in our database
• Collaborate with other teams within the company to address customer needs
• Provide feedback and suggestions for improving customer service processes

If you are passionate about providing excellent customer service and enjoy helping others, we would love to have you on our team!

Requirements

• Previous experience in a customer service role or similar position is preferred
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and a customer-first attitude
• Ability to work effectively in a fast-paced environment
• Proficiency in basic computer skills and experience with CRM systems is a plus
• A positive attitude and a willingness to learn and adapt

Benefits

• Base salary up to £23,500.00
• Ongoing training and development including extensive 1:1 coaching and group sessions.
• 33 days holiday (inc bank holidays) with the opportunity to buy & sell holidays.
• Paid birthday leave.
• Summer and Winter parties
• Employee Assistance Programme with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.

Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.

Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.

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