Systems Reliability Engineer - Remedy Apps

Job Description : - Plan, manage, and oversee all aspects of a Production Environment - Define strategies for Application Performance Monitoring, Optimization in Prod environment - Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. - Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. - Design, develop and standardize Monitoring and Alerting mechanism for the supported applications. - Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover. - Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement. - Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. - Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. - Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. - Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. - Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. - Work with a global team spread across tech hubs in multiple geographies and time zones. - Ability to share knowledge and explain processes and procedures to others. - Able to perform on-call duties on a rotational basis. Skills : - Linux - Shell Scripting - Good to have - ITIL / ITSM - SQL - Good to have - Application Troubleshooting - Basic - Mainframe - Remedy suite of apps (Remedy/BAO/Client Gateway/BA - Any Monitoring tool (Preferred Splunk/Dynatrace) - Jenkins - CI/CD - Basic / Good to have - Groovy Scripting/Yaml - Good to have - Git basic/bit bucket - Good to have - Ansible/Chef - Basic - Even Framework architecture (ref:hirist.tech)

Location: pune, IN

Posted Date: 11/21/2024