DATA MANAGEMENT – MAILING OFFICER (12 months contract 1 month completion bonus and convertible)

DATA MANAGEMENT – MAILING OFFICER (12 months contract + 1 month completion bonus and renewable)

We are helping our client, a top European Private bank to look for a mailing officer, responsible for static maintenance.

The Role:

The Data Management – Mailing officer is a key member in the Client Account Modifications department. He/She is responsible for mailing related static maintenance in Filler, eBanking, etc for client portfolios and agents (EAM/EFA/Finder relationships), as well as handling of ad-hoc client output requests.

Duties:

Client Management (internal & external)

• Establish and build strong relationship through consistent interaction with Front Office/key stakeholders across the Bank regarding the services and support they require and challenges faced

• Manage Front Office’s queries and support troubleshooting

• Deliver consistent service and meet the established SLAs (Service Level Agreements) while complying

with the Bank’s policies and procedures, as well as regulatory requirements

• Timely and accurate processing of e-banking applications / modifications / cancellations, mailing addresses and conditions changes for clients and agents

• Handle returned mails for client portfolios

• Manage ad-hoc clients statements and advices printing requests

• Support the team in user acceptance testing and procedures documentation

• Maintain client data in the bank systems and perform clean-up when required

• Perform signature verifications of the client forms.

• Understand and possess good knowledge of system/business requirements in how client and agent records are maintained / derived

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives

• Support any ad-hoc tasks / requests as assigned from time to time

Requirement:

• Degree with at least 3 years of related working experience

• Previous experience in mailing related data maintenance for Client and Agent (EAM, EFA, Finder) records is preferred

• Good knowledge of account documentation requirements in a Private Banking environment will be an advantage

• Good knowledge of MS Office applications (Word, Excel, PowerPoint), Macros and Visual Basic knowledge as well as an aptitude for technology

Location: Singapore, SG

Posted Date: 11/20/2024