Economic Crime L&D Senior Manager

Business Unit: COO, Economic Crime Strategy & Crime
Salary range: £68,000 - £85,000 per annum DOE + red-hot benefits
Location: UK Hybrid with occasional travel to a hub
Contract type: Fixed term circa 12 months

Live to inspire change. Live a life more Virgin.

Our Team

At Virgin Money, we’re at the forefront of safeguarding our customers, colleagues, stakeholders, and the broader community from Economic Crime. We’re dedicated to staying ahead of emerging risks, upholding the highest standards of security, transparency, and integrity. Our Economic Crime Strategy and Change team serves as the first line of defence, spearheading the identification, ownership, management, and control of Fraud and Financial Crime.

We’re seeking a dynamic and visionary Senior Economic Crime Learning & Development Manager to lead the development, management, and delivery of our comprehensive annual Economic Crime (EC) training plan, Culture Roadmap and Customer Communication Strategy.

This pivotal role is crucial in fostering colleague development and enhancing EC risk culture, awareness, and capabilities across all business units and operational functions.

This role is required to cover a maternity position, offering a unique opportunity to make a significant impact within a defined period.

What you’ll be doing

• Building the right foundations to ensure that VM Group EC Learning can transition from a programme delivery successfully into BAU


• Liaise with Business units, operational team and compliance staff to help assess capabilities and determine functional training requirements as part of the TNA build.


• Own the overall end –to-end colleague learning lifecycle in EC role specific learning ensuring adherence to the groups standards and policies in accordance with our legal obligations relevant laws


• Lead the ongoing development and framework and the colleague journey in relation to assessment and accreditation creating a best in class learning experience for colleagues exposed to EC


• Overseeing the completion of the annual training delivery plan, MI and insight reviews including business unit assessments and governance reporting to relevant Snr Stakeholders including MLRO with evidence of action being taken where performance does not meet expectations


• Work closely with ELT and LT within EC 1 and 2LOD including relevant MRT & SMF’s supporting them on their personal EC learning journey and expectations within their role / wider teams to drive culture change


• Owning all L&D risk matters, gap analysis actions on key matters, including timely resolution of issues management


• Establishing, tracking and oversight of L&D KPI’s to assess EC evidence of training, effectiveness, areas for improvement and data driven decisions to improve colleague and customer outcomes


• Oversight & responsible for EC Comms strategy for external Voice of Customer & Internal colleague engagement on behalf of Head of Fraud & Head of Financial Crime

We need you to have

• A strong understanding of UK Money Laundering and Sanctions regulation; FCA requirements; and JLMSG Guidance although SMEs will contribute to content


• Knowledge of financial crime requirements, in particular AML / CTF, Sanctions, Sanctions, Trade Finance, Fraud advisory, customer screening, CDD On Boarding, Payment services & treasury – list not exhaustive


• Knowledge of Retail Banks products, distribution channels, customer types (retail and business mass market)


• Knowledge of risk frameworks, controls & effective measures / MI & Insights


• Experience in training delivery methods including face-to-face and virtual facilitation, creative content build


• Experience in completion of training needs analysis, along with development of learning delivery plans


• A history of strong Stakeholder management across multiple business units


• Excellent change implementation experience and problem-solving skills


• Excellent communication skills both written and verbally


• People Leader experience; ability to lead with purpose, collaborate and push for the greater good, drive inclusion, make is safe to try new things and positively challenge, push boundaries and bring fresh thinking

It’s a bonus if you have but not essential

• Knowledge and understanding of Virgin Money’s learning management system and the tools we use to create learning content


• Understanding of the tools used to carry out our employee engagement surveys and the ability to analyse these results

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)​ plus the option to buy more.


• Up to five extra paid well-being days per year​.


• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.


• Market-leading pension.


• Free private medical cover, income protection and life assurance.


• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants.

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.