Performance Supervisor - Mobile Team

About us

Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city’s scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.

Job Summary

Metroline Manchester, a key operator within the Bee Network under TfGM are looking for a dedicated and proactive Mobile Route Performance Supervisor to join the team. This role is crucial in maintaining punctuality, quality, and customer satisfaction across key locations and interchanges within the Bee Network. The role involves working across various locations within Greater Manchester, including outdoor environments.

Responsibilities

• Supervise and evaluate bus routes for punctuality, adherence to schedules, and overall service reliability.
• Conduct on-site inspections at various interchanges and key locations within the Bee Network.
• Assess the condition and cleanliness of buses to ensure they meet TfGM and Bee Network standards.
• Evaluate driver performance, including adherence to safety protocols, customer service quality, and driving behaviour.
• Serve as a point of contact for customers at interchanges, offering assistance with route information, ticketing, and general inquiries.
• Collect and report data on route performance, customer feedback, and operational issues.

Benefits

• Free Bus Pass for you + 1
• Free on-site parking
• Company pension
• Free uniform

Essential Criteria

• Previous experience in a supervisory or monitoring role within the public transport sector.
• Experience in public transport operations, with a focus on bus services.
• Strong understanding of Greater Manchester’s transport network and geography, including the Bee Network.
• Proficiency in using digital tools and software for reporting and communication.

Hours of Work

Full time 38 hours per week – permanent contract

Flexibility required for hours/days worked (including weekends) in line with

operational requirements.