Operations Manager

Operations Manager | Northolt, Middlesex UB5 5QQ travel within 15 miles | Full Time | Office Based | 40 hours per week – Mon-Fri 8am-5pm | £45,000 (subject to experience) + performance related bonus

Our client is a long-standing family business (30 years old!) with an array of exciting projects coming up. They are looking for a team player who will embrace a fast start in return for a rewarding package – keep scrolling if you think this one is for you!

You will be an experienced Operations Manager, you will be responsible for the overall performance relating to service, repairs and maintenance of the business. You will ensure a high level of customer satisfaction and retention, with a keen focus on increasing revenues and reducing costs.

Are you the right person for the job?

• Minimum 3 years' experience as an Operations Manager in a similar field/sector
• Experience in Fire & Security or in a similar field
• CRM, Microsoft Office (advanced level) experience
• Good verbal, listening and written communication skills
• Initiative and the ability to focus on existing and new opportunities and solutions
• Good organisational and team building skills
• Leadership and motivational skills
• Decision making and problem-solving abilities
• Time-management skills

What will your role look like?

• Consistently deliver high levels of customer service in line with the 5-Star Customer Promise, while managing daily activities of the service, repairs, maintenance team, and handling complaints
• Effectively manage and monitor the department's P&L, complete billing, and maximise gross profitability of all services
• Produce accurate reports to track completed works, meet deadlines, and evaluate revenue and costs
• Manage all service contracts in line with SLA requirements
• Participate in pricing parts, labour, and other charges, ensuring policies and procedures are up-to-date
• Lead, monitor, and motivate the team to consistently meet customer and company expectations
• Oversee Out of Office Services and management
• Assist with PPMs (Planned Preventative Maintenance) and accreditations
• Schedule and assign tasks to engineers (both PAYE and Sub-Contract)
• Ensure all jobs are accurately recorded in the company's designated CRM or software systems
• Maintain accurate job records, documentation, and costing for all engineering and management activities
• Handle administration, documentation, and software systems management
• Oversee job costing, ensuring engineering and management time is properly documented and costed
• Manage customer complaints and QHSE (Quality, Health, Safety, and Environment) processes

What can you expect in return?

• 20 per year (increasing annually to a maximum of 25 days after 5 years) plus 8 Bank holidays
• Comprehensive health insurance (on completion of probationary period)
• Company laptop and mobile phone
• Statutory Pension (on completion of probationary period)

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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