Senior Technical Services Manager

• Senior Technical Services Manager
• £60,000 - £64,000 + £5,200 car allowance
• Manchester – OL6

I'm currently recruiting for a Senior Technical Service Manager to lead up a technical team at large estate in Manchester. Either from a mechanical or electrical background, the Senior TSM will be in charge of technical compliance and KPI's across the estate and delivering a strong service to the customer in planned and reactive maintenance, as well as lifecycle works.

A key part of the role is ensuring the contract is not incurring financial penalties by being compliant and timely with the offering, giving a good customer experience as well as maximizing P+L on the contract. In addition, culture is very important in this role, cultivating a positive and driven environment in which the technical team can thrive.

Benefits:

• £5,200 car allowance
• 5% bonus
• Robust pension scheme
• Life Insurance
• 25 days holidays + 8 bank holidays

Duties of the role include:

• Management of 2 Technical Services Managers who in turn will manage a 24/7 engineering provision, providing strategic staff guidance and management.
• Owning and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's.
• Reporting and analysis of KPI's to identify improvements
• Strategic management of the team, driving team culture as well as improvements of results and advancement of the estates.
• Working towards net zero targets, actively identifying opportunities to operate in a more energy efficient manner to reduce carbon footprints and make the estate greener in it's function.
• Working closely with HTM's to understand the depths of the contract and ensure technical compliance on the site-specific kit (including HV/LV, UPS, CHP, water, pressure systems, heating, chilling and refrigeration).
• Attend high level meetings within the business and with the client.
• Working alongside the SHEQ Manager to make sure all technical and hard services actions are completed in line H+S guidelines
• Working alongside the contract compliance lead to make sure KPI reporting is accurate and in line with the contract.

The ideal applicant will have the following skills and experience:

• Mechanical or electrical background (time served)
• Experience working in a healthcare environment with a strong knowledge of HTM's is desirable or alternatively experience working on large complex commercial estates.
• PFI experience highly advantageous or experience of complex contracts/KPI's
• Good people management skills
• Strong strategic skills
• Excellent communicator
• Driving License
• Positive and motivated attitude to create a culture of going the extra mile and continuous improvement in the team.

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