Quality Assurance Coordinator

Job Title: Quality Assurance Coordinator

Salary Range: PO2 £38,133 to £46,206 Depending on Skills and Experience

Full Time Permanent , 36 hours per week

Location: Wandsworth Town Hall and Twickenham Civic Centre

Objective of role

The Richmond and Wandsworth Registration Service provides a vital role in marking significant life events, including births, deaths, marriages, civil partnerships and citizenship, supporting community wellbeing and inclusion.

This role will provide opportunity to drive the development of modern, innovative and effective registration services to ensure that Richmond and Wandsworth meet all statutory requirements and deliver a quality of service which exceeds the expectations of all our customers.

Can you support and advise registration officers on complex matters, develop and deliver tailored training programmes for Richmond and Wandsworth register offices, implement effective processes to assure statutory compliance and support the Head of Service in identifying and creating new ranges of statutory and non-statutory enterprises?

About the role:

• Quality Assurance: You will use your knowledge and experience of civil registration and skilled customer service to support the Registration Service in meeting its statutory requirements and customer expectations through efficient and innovative processes and by developing proficient registration officers.
• Experience: You will have proven experience as an advanced practitioner in civil registration and proven accomplishment in delivering excellent customer service.
• Service Development: You will contribute to improving, shaping and growing the Registration Service, embracing digital technology and creative solutions to develop effective, relevant and resilient services.
• Leadership and Management: You will be a part of the management team and lead the sessional registration officers, ensuring their ongoing professional development and excellent standards of performance
• Professional Development: You will be committed to personal learning and professional growth taking responsibility to grow your own professional knowledge and skills and foster a culture of continuous learning within the Service.

Essential Qualifications, Skills and Experience:

• Advanced knowledge of civil registration, public protection and counter-fraud requirements and the delivery of registration services
• Strong leadership skills and ability to inspire and motivate a diverse team
• Proven experience of collaborative working to deliver positive outcomes
• Excellent communication and interpersonal skills
• Commitment to developing and improving the quality of services provided

If you are passionate about the significance and quality of civil registration, a great communicator, innovator, team player, motivated by consistently improving the experience of customers and delivering high quality services, we invite you to apply for this opportunity

Indicative Recruitment Timeline:

• Closing Date: 17 November 2024
• Shortlisting Date: Week commencing 18 November 2024
• Interview Date: Week commencing 25 November 2024

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.