Inventory Control Coordinator

We are looking to add an Inventory Control Coordinator/Planner to Innospec Fuel Specialties fast-growing team in Englewood, CO. This position will require you to be in the office 3-5 days per week with the possibility of working remote1-2 days per week after 90 days of employment.

Job Responsibilities:

• Schedule and coordinate the efficient distribution of products in order to satisfy customer demand.
• Monitor customer inventories and plan timely and cost-effective deliveries for both Innospec and customers.
• Determine reorder points to ensure that sufficient inventory levels are maintained.
• Build and maintain inventory database to proactively anticipate customer need.
• Coordinate transport, including hazardous and non-hazardous products, with carriers for both bulk and packaged goods.
• Analyze and revise shipment plans as required.
• Maintain proactive communication with customers, keeping them informed about their order status to foster strong business relationships and ensure customer satisfaction.
• Answer phones and direct customers to correct contact and/or assist them.
• Receive and verify customer purchase orders, then enter them into the ERP system.
• Participate in weekly sales calls to escalate customer issues to the business.
• Continually update the ERP system with current customer and contact information.
• On-board and set up new accounts in the ERP system.
• Resolve issues promptly and professionally.
• Work with freight and logistics coordinators to arrange air, hot-shot and/or export orders.
• Coordinate product collection and dispatch readiness with planning/manufacturing and warehouses.
• Collaborate closely with the sales force to enhance customer satisfaction.
• Liaise with technical team to ensure chemical compatibility and assist with customer inquiries.
• Accompany Sales Managers on customer visits as needed, contributing a customer care perspective to discussions.
• Work with finance department to resolve billing and invoice issues.
• Record and address all customer complaints.
• Adhere to company processes, procedures, and compliance protocols.
• Prepare and issue documentation (COA, SDS, PDS, etc.) according to customer requirements.
• Provide after-hours assistance and cover on-call phone shifts as required.

Job Requirements:

• Excellent communication skills, both verbal and written
• Liquid bulk transport experience preferred
• Strong attention to detail
• Problem solving and decision-making skills
• ability to work well under pressure