Oracle Cloud Service/Logistics Specialist

Key Responsibilities : - Oracle Cloud Implementation : Lead the implementation, configuration, and deployment of Oracle Cloud Service Logistics solutions, including modules related to service management, inventory, depot repairs, and logistics operations. - Solution Design & Optimization : Design and optimize service logistics processes to improve efficiency, accuracy, and customer experience, ensuring alignment with business goals. - Business Process Analysis : Analyze business requirements and processes, working closely with stakeholders to tailor Oracle Cloud solutions to meet customer needs. - Integration with ERP : Collaborate with IT and business teams to ensure seamless integration of Oracle Cloud Service Logistics modules with other Oracle ERP solutions. - Project Management : Manage the implementation and ongoing maintenance of Oracle Cloud Service Logistics solutions, ensuring timely delivery, scope adherence, and budget control. - Troubleshooting & Issue Resolution : Provide functional expertise in resolving complex customer issues related to service logistics, inventory, and operations. - Stakeholder Engagement : Work with finance, IT, and supply chain teams to ensure the service logistics solution aligns with broader organizational goals and processes. - Continuous Improvement : Drive continuous improvement initiatives to enhance service logistics processes and performance, leveraging the capabilities of Oracle Cloud. Required Qualifications : - Experience : Minimum 4 years of hands-on experience in Oracle Cloud Service Logistics (or related Oracle Cloud solutions), with a strong focus on customer service management, service logistics, and related processes (e.g., depot repairs, field service management). - Technical Expertise : In-depth knowledge of Oracle Cloud service logistics modules, such as Oracle Field Service, Inventory, Depot Repair, and other related Oracle modules. - Process Knowledge : Strong understanding of service logistics business processes, including parts management, technician inventory, service requests, and billing. - Project Experience : Proven experience in managing or contributing to full lifecycle Oracle Cloud implementations or upgrades. - Problem-Solving : Strong troubleshooting and analytical skills, with the ability to resolve complex service logistics challenges. - Communication : Excellent interpersonal and communication skills, with the ability to work collaboratively across business and IT teams. - Certification : Oracle Cloud certifications (such as Oracle Service Logistics or Oracle Field Service) are a plus. Preferred Qualifications : - Client-Facing : Prior experience in client-facing roles with responsibilities for requirements gathering, business analysis, and process design. - ERP Knowledge : Broader knowledge of Oracle ERP systems and integration with service logistics processes. - Industry Experience : Prior experience working in service industries (e.g., field services, maintenance, customer service) is highly desirable. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 11/15/2024