Cafe Manager

Café Manager
Reference: Cafe Manager October 2024
Salary: £25,566 FTE (£20,453 per annum pro rata)
Contract: Permanent
Hours: Part time, 28 hours per week
Working pattern: Typical shift pattern 2 x 7 hrs admin shifts and 2 x 7 hrs cafe shifts, subject to two-week rolling rota. Weekend working and bank holidays included as per rota.
Location: Nature Discovery Centre, Muddy Lane, Lower Way, Thatcham, Berkshire, RG19 3FU

Join us at the Nature Discovery Centre in Thatcham to lead our friendly café team and create a homemade and local offering!

The Berks, Bucks & Oxon Wildlife Trust has a vision for more nature everywhere, for everyone. Were working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyones needs.

The Café Manager will help nature recover by supporting the running of our visitor centre cafe, fostering an excellent experience and engaging our visitors with nature.

What youll be doing

• Overseeing the operation of our busy café, including the line management of the café team and rota management
• Ensuring all food safety and hygiene standards and documentation are compliant with current legislation
• Providing appropriate training to the café team on systems, processes, and recipes, to ensure standards are maintained
• Creating an amazing guest experience
• Assisting the Visitor Operations Manager in managing cost effectiveness of the café and maximising profit.

What were looking for

• Level 2 Food Hygiene qualification with ability to attain Level 3 Food Hygiene
• Experience of working in a busy customer focused environment
• A welcoming approach in dealing with the public and colleagues
• Proficient IT user (MS Word, Outlook, Excel)
• Excellent organisational skills, ability to work under pressure
• Able to show the BBOWT behaviours of Connect; Grow; Lead by Example; Positivity; and Conscious Inclusion

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us, youll also receive

• Generous annual leave entitlement with paid birthday leave, wellbeing days, urgent personal business leave and generous occupational sick pay
• Enhanced maternity, paternity, and family-friendly policies
• Flexible working to achieve work-life balance
• Salary exchange pension with generous employer contribution
• Learning & Development Programme for all
• Wellbeing initiatives including qualified Mental Health First Aiders, YuLife benefit package - access to our EAP, providing you with immediate and confidential help for any work, health, or life matters; 3x life assurance, online GP access prescription service, a variety of discounts
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWTs, and The Wildlife Trusts, Staff Network Groups for social interaction, peer support, mentoring and personal development

This role is accepting applications on a rolling basis and the Trust reserves the right to close this vacancy once a suitable applicant is found.
Interviews will take place face to face at the Nature Discovery Centre, on a rolling basis, as applicants are shortlisted for interview.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. You will be able to contact us if there are any reasonable adjustments we can provide during the recruitment process, including completing your application.

When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised, and scored by a panel of reviewers.

We don't use an application form, or CVs - your answers to our situational based questions will be scored against a review guide and scores from these will decide which candidates go through to the interview stage.

Whilst we appreciate ChatGPT and other AI platforms can answer these questions, we know what they have to say (and generally the answer they generate isn't great). We want to hear your perspective written in your own words. If it is clear that any of your answers are not your own work, we reserve the right to reject your application on that basis.

Youll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics. All candidates will receive feedback on their application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.

No agencies please.

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